Job Summary

Tim Hortons is seeking a results-driven and experienced Multi-Unit Restaurant Manager (Franchise Operations) to oversee the operational excellence, profitability, and brand standards across multiple restaurant locations. This leadership role is responsible for driving consistent guest experiences, developing high-performing management teams, ensuring compliance with franchise and food safety standards, and achieving financial targets.

The ideal candidate is a strategic operator with strong people leadership skills, a deep understanding of multi-site restaurant management, and a passion for delivering exceptional customer service in a fast-paced environment.

Key Responsibilities

• Oversee daily operations of multiple Tim Hortons franchise locations, ensuring consistency in quality, service, and cleanliness

• Lead, coach, and develop Restaurant Managers and leadership teams to achieve operational and financial goals

• Drive sales growth, cost control, and profitability across all assigned units

• Ensure strict adherence to Tim Hortons brand standards, franchise policies, and operating procedures

• Monitor KPIs including sales, labor, food cost, guest satisfaction, and employee engagement

• Conduct regular site visits, operational audits, and performance reviews

• Recruit, train, and retain top talent while fostering a positive and inclusive work culture

• Ensure compliance with health, safety, food safety, and labor regulations

• Collaborate with franchise owners and senior leadership to implement strategic initiatives

• Manage budgets, forecasts, and action plans to address performance gaps

Required Skills and Qualifications

• Strong leadership and people management capabilities

• Proven experience managing multiple restaurant or retail locations

• Excellent operational, financial, and analytical skills

• Ability to motivate teams and drive performance across diverse locations

• Strong communication, coaching, and conflict-resolution skills

• Customer-focused mindset with a commitment to brand excellence

• Proficiency in performance metrics, reporting tools, and operational systems

• Ability to work independently while aligning with franchise and corporate objectives

Experience

• Minimum 5–8 years of experience in restaurant or hospitality management

• At least 3–5 years in a multi-unit, district, or area management role

• Experience within quick-service restaurants (QSR) or franchise operations preferred

• Proven track record of driving sales growth, operational improvements, and team development

Working Hours

• Full-time position with flexible scheduling based on business needs

• Requires availability during peak operating hours, weekends, and holidays as needed

• Travel between multiple restaurant locations is required

Knowledge, Skills, and Abilities

• Strong understanding of franchise operations and compliance standards

• In-depth knowledge of food safety, health regulations, and labor laws

• Ability to analyze operational and financial data to make informed decisions

• Skilled in succession planning, performance management, and leadership development

• Ability to manage multiple priorities in a fast-paced environment

• High level of professionalism, integrity, and accountability

Benefits

• Competitive salary with performance-based incentives

• Comprehensive benefits package (health, dental, and vision where applicable)

• Paid time off and holiday benefits

• Career advancement opportunities within a globally recognized brand

• Ongoing leadership training and professional development

• Employee discounts and recognition programs

Why Join Tim Hortons

At Tim Hortons, we are more than just a coffee and restaurant brand—we are a community. Joining Tim Hortons means becoming part of a globally respected organization that values leadership, teamwork, and growth. As a Multi-Unit Restaurant Manager, you will have the opportunity to make a meaningful impact, lead diverse teams, and contribute to the long-term success of a trusted and iconic brand.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting their multi-unit management experience and leadership achievements. Qualified applicants will be contacted for the next stage of the recruitment process.