Job Summary

Chewy is seeking a detail-oriented and proactive Remote Fulfillment Coordinator to join our Personalized Customer Gifting Support team. In this role, you will be responsible for coordinating the processing, customization, and delivery of personalized gifts for our valued customers. You will act as the bridge between our customers, fulfillment teams, and vendors to ensure a seamless gifting experience. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication skills, and has a passion for delivering exceptional customer service.

Key Responsibilities

• Coordinate the end-to-end fulfillment process for personalized customer gifts, ensuring accuracy and timely delivery.

• Collaborate with internal teams and external vendors to track orders, manage inventory, and resolve any issues.

• Review personalization requests for accuracy and quality assurance before dispatch.

• Communicate proactively with customers regarding order status, delays, or discrepancies.

• Maintain accurate records of all orders, including shipment confirmations and exceptions.

• Support continuous improvement initiatives to enhance fulfillment efficiency and customer satisfaction.

• Monitor fulfillment performance metrics and report findings to management.

Required Skills and Qualifications

• Strong attention to detail with an ability to manage multiple orders simultaneously.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and order management systems.

• Ability to troubleshoot and resolve operational issues quickly and effectively.

• Strong organizational and time-management skills.

• Customer-focused mindset with a commitment to delivering exceptional service.

Experience

• Minimum 2 years of experience in fulfillment, logistics, or customer service coordination.

• Experience in e-commerce, retail, or personalized gifting services is highly desirable.

• Previous remote work experience is a plus.

Working Hours

• Full-time remote position.

• Standard business hours, with occasional flexibility required for peak gifting seasons or urgent customer needs.

• Must have a reliable home workspace and high-speed internet connection.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of order fulfillment processes and inventory management.

• Ability to adapt to evolving workflows and process improvements.

• Strong problem-solving skills and decision-making ability.

• Ability to work independently and collaboratively in a virtual team environment.

• Familiarity with shipping carriers, delivery timelines, and tracking systems.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive medical, dental, and vision coverage.

• 401(k) retirement plan with company match.

• Generous paid time off and holiday benefits.

• Employee discounts on Chewy products.

• Career development opportunities and access to online training programs.

• Supportive remote work environment promoting work-life balance.

Why Join Chewy

At Chewy, we are passionate about delivering joy to pets and their people. By joining our Personalized Customer Gifting Support team, you will play a pivotal role in creating memorable experiences for our customers. You will be part of a collaborative and inclusive culture that values innovation, accountability, and continuous growth.

How to Apply

Interested candidates can submit their application through Chewys careers portal: www.chewy.com/careers
Please include a current resume and a cover letter highlighting your relevant experience and passion for customer-focused fulfillment.