Job Summary

Chewy is seeking passionate, customer-focused professionals to join our Remote Customer Care team as full-time Customer Care Representatives. In this role, you will be the voice of Chewy, delivering exceptional support to pet parents by phone, chat, and email. You will help resolve inquiries, provide product guidance, and ensure every customer interaction reflects Chewys commitment to empathy, accuracy, and outstanding service. This is a fully remote role; however, candidates must reside in the state of Florida.

Key Responsibilities

• Serve as the primary point of contact for customers, handling inbound calls, chats, and emails with professionalism and care

• Resolve customer inquiries related to orders, deliveries, returns, subscriptions, accounts, and product information

• Provide compassionate support to pet parents, including handling sensitive or emotional situations with empathy

• Accurately document customer interactions and follow established processes and policies

• Collaborate with internal teams to resolve complex issues efficiently

• Meet or exceed individual and team performance metrics, including quality, productivity, and customer satisfaction

• Continuously learn Chewy products, services, and systems to provide accurate and up-to-date support

Required Skills and Qualifications

• Excellent verbal and written communication skills in English

• Strong customer service mindset with the ability to build rapport quickly

• Comfort working in a fast-paced, metrics-driven environment

• Ability to multitask, prioritize, and manage time effectively

• Proficiency with computers and the ability to learn new software systems quickly

• Reliable high-speed internet connection and a dedicated home workspace

• Florida residency is mandatory for this role

Experience

• Minimum of 1 year of customer service experience in a call center, retail, hospitality, or service-oriented environment preferred

• Experience supporting customers via phone, chat, or email is an advantage

• Prior remote work experience is a plus but not required

Working Hours

• Full-time position (40 hours per week)

• Scheduled shifts may include evenings, weekends, and holidays to support business needs

• Fixed schedules provided in advance to support work-life balance

Knowledge, Skills, and Abilities

• Strong problem-solving and decision-making skills

• Ability to remain calm, patient, and professional in challenging situations

• High attention to detail and commitment to accuracy

• Adaptability and openness to feedback and continuous improvement

• Genuine passion for pets and a desire to help pet parents

Benefits

• Competitive hourly pay with opportunities for performance-based incentives

• Comprehensive medical, dental, and vision insurance

• Paid time off, holidays, and wellness days

• 401(k) with company match

• Employee discounts on Chewy products

• Paid training and ongoing development opportunities

• Career growth within a rapidly expanding, pet-focused organization

Why Join Chewy

At Chewy, our mission is to be the most trusted and convenient destination for pet parents everywhere. We foster an inclusive, supportive, and people-first culture where team members are empowered to do their best work. Joining Chewy means being part of a company that values empathy, innovation, and growth—while making a real difference in the lives of pets and their families every day.

How to Apply

Interested candidates should submit their application through the official Chewy careers website. Please include an updated resume highlighting relevant customer service experience. Qualified applicants will be contacted for the next steps in the selection process.