Job Summary

Aetna is seeking dedicated and customer-focused Customer Support Representatives to join our remote support team. In this role, you will be responsible for handling inbound and outbound client calls, resolving customer issues, and ensuring a seamless service experience. As the first point of contact for our clients, you will play a vital role in maintaining Aetnas reputation for excellence, accuracy, and compassionate service in the healthcare and insurance industry.

This is a fully remote/work-from-home position, ideal for professionals who are skilled in communication, problem-solving, and customer relationship management.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.

• Address client inquiries related to services, accounts, claims, and general support.

• Identify, analyze, and resolve customer issues or errors in a timely manner.

• Accurately document customer interactions, resolutions, and follow-ups in internal systems.

• Escalate complex or unresolved issues to appropriate departments when necessary.

• Maintain a high level of customer satisfaction through clear communication and empathy.

• Adhere to company policies, compliance standards, and data privacy regulations.

• Meet individual and team performance metrics, including call quality and resolution time.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong customer service orientation with a problem-solving mindset.

• Ability to handle high-volume calls while maintaining quality standards.

• Basic computer proficiency and ability to learn new systems quickly.

• Strong attention to detail and accuracy in data entry and documentation.

• Ability to work independently in a remote environment.

Experience

• Minimum 0–2 years of experience in customer service, call center, or client support roles preferred.

• Experience in healthcare, insurance, or financial services is an advantage but not mandatory.

• Freshers with strong communication skills and a willingness to learn are encouraged to apply.

Working Hours

• Flexible shifts based on business requirements.

• Full-time or part-time schedules may be available.

• Must be willing to work rotational shifts, including evenings or weekends if required.

Knowledge, Skills, and Abilities

• Knowledge of customer service best practices.

• Ability to manage multiple tasks and prioritize effectively.

• Strong listening skills and emotional intelligence.

• Ability to remain calm and professional under pressure.

• Familiarity with CRM tools or call management systems is a plus.

Benefits

• Work-from-home opportunity with flexible scheduling.

• Competitive salary and performance-based incentives.

• Comprehensive training and ongoing support.

• Health and wellness benefits (as applicable).

• Career growth and internal advancement opportunities.

• Inclusive and supportive work culture.

Why Join Aetna

At Aetna, we are committed to improving lives and building healthier communities. By joining our customer support team, you become part of a trusted organization that values integrity, innovation, and people-first service. We offer a supportive remote work environment, opportunities for professional development, and the chance to make a meaningful impact every day.

How to Apply

Interested candidates can apply by submitting their updated resume through the official Aetna careers portal or the job listing platform where this position is advertised. Shortlisted candidates will be contacted for further assessment and interviews.