Job Summary

Houston Skilled Consultancy is seeking a dedicated and motivated Part-Time Customer Service Associate to join our remote team. The ideal candidate will provide exceptional support to our clients, ensuring inquiries are handled efficiently and professionally. This role offers flexibility, the opportunity to work from home, and the chance to contribute to a growing, dynamic organization.

As a Part-Time Customer Service Associate, you will be the first point of contact for clients, assisting with questions, resolving issues, and ensuring a seamless customer experience. This is a perfect role for someone who is detail-oriented, enjoys problem-solving, and thrives in a virtual work environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, or other digital channels.

• Resolve customer complaints and issues with empathy and efficiency, ensuring high levels of satisfaction.

• Maintain accurate records of customer interactions, transactions, and feedback in company systems.

• Collaborate with team members and other departments to escalate and resolve complex issues.

• Provide product or service information, guidance, and recommendations to clients.

• Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.

• Meet or exceed individual and team performance targets for response time, quality, and customer satisfaction.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities and a customer-first mindset.

• Proficiency in using computers, email, chat systems, and CRM platforms.

• Ability to multitask, prioritize, and manage time effectively.

• Positive attitude, patience, and professionalism in all interactions.

• Basic understanding of remote work tools (Zoom, Slack, Google Workspace, Microsoft Teams, etc.).

Experience

• Previous experience in customer service, client support, or a related role is preferred but not mandatory.

• Experience with remote work environments or virtual collaboration tools is a plus.

• Familiarity with e-commerce, SaaS, or service-based industries is advantageous.

Working Hours

• Part-time, flexible schedule (20–25 hours per week).

• Shifts may include mornings, afternoons, or evenings depending on business needs.

• Fully remote position; work from the comfort of your home.

Knowledge, Skills, and Abilities

• Exceptional attention to detail and accuracy.

• Ability to handle multiple customer inquiries simultaneously.

• Strong organizational and time management skills.

• Capable of maintaining composure in high-pressure situations.

• Technologically savvy, quick to adapt to new software and systems.

• Team-oriented mindset with the ability to work independently.

Benefits

• Competitive hourly pay.

• Flexible work schedule tailored to your availability.

• Work-from-home convenience, eliminating commute time.

• Training and professional development opportunities.

• Supportive, inclusive, and collaborative remote team environment.

Why Join Houston Skilled Consultancy

Houston Skilled Consultancy is committed to creating a positive and engaging remote work culture. We value our employees, offer growth opportunities, and empower our team to deliver exceptional service. Joining our team means becoming part of a company that recognizes talent, fosters development, and promotes work-life balance.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and skills to us. Please include Part-Time Customer Service Associate – Remote in the subject line of your email.

Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for a virtual interview.