Job Summary:

Houston Skilled Consultancy is seeking a highly motivated and detail-oriented Email Customer Support Representative to join our remote team. In this role, you will serve as the primary point of contact for customers via email, ensuring that inquiries, issues, and feedback are handled promptly and professionally. You will play a key role in maintaining customer satisfaction and strengthening the companys reputation by providing accurate, timely, and friendly support. This is an excellent opportunity for individuals who enjoy problem-solving, clear communication, and working in a flexible remote environment.

Key Responsibilities:

• Respond promptly and professionally to customer emails, addressing inquiries, complaints, and service requests.

• Resolve customer issues by coordinating with internal teams and providing timely updates to customers.

• Maintain detailed records of customer interactions, transactions, and feedback in the company CRM system.

• Identify recurring issues and provide insights to improve processes and enhance the overall customer experience.

• Ensure all communications align with company policies and maintain a high standard of professionalism.

• Assist in drafting standard response templates and email communication guidelines.

• Collaborate with team members and management to meet departmental performance goals.

Required Skills and Qualifications:

• Excellent written communication skills with strong attention to detail.

• Ability to communicate complex information clearly and professionally via email.

• Strong problem-solving skills with a proactive approach to resolving customer issues.

• Familiarity with customer support tools, CRM systems, and email platforms.

• Basic technical literacy and the ability to quickly learn new software.

• Strong organizational skills with the ability to handle multiple tasks simultaneously.

Experience:

• Previous experience in email-based customer support, help desk, or related roles preferred.

• Experience in remote work or virtual team environments is a plus.

• Exposure to e-commerce, tech support, or service-oriented industries is advantageous.

Working Hours:

• This is a remote, full-time position.

• Flexible working hours with overlapping hours for team collaboration and customer support coverage.

• Ability to meet deadlines and respond to emails in a timely manner is essential.

Knowledge, Skills, and Abilities (KSAs):

• Exceptional written communication and grammar skills.

• Ability to empathize with customers and maintain patience under pressure.

• Analytical thinking to identify issues and provide effective solutions.

• Strong time management skills and the ability to prioritize tasks efficiently.

• Team collaboration and adaptability to changing work environments.

Benefits:

• Competitive salary with performance-based incentives.

• Fully remote work with flexible schedule options.

• Paid time off and company holidays.

• Professional development opportunities and training programs.

• Supportive team culture with recognition and growth opportunities.

Why Join Houston Skilled Consultancy:

At Houston Skilled Consultancy, we believe our employees are our greatest asset. By joining our team, you will work in a supportive and inclusive environment where your contributions directly impact customer satisfaction and company success. We value innovation, professional growth, and work-life balance, offering a career path with opportunities to expand your skills and take on new challenges.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and motivation for the role. Please email your application to us with the subject line Application – Email Customer Support Representative