Job Summary

Houston Skilled Consultancy is seeking a dedicated and detail-oriented Non-Phone Customer Service Representative to join our remote team. This role is ideal for individuals who excel in written communication and enjoy providing exceptional support through digital channels such as email, chat, and social media. The successful candidate will play a critical role in maintaining customer satisfaction, resolving inquiries efficiently, and ensuring a seamless online support experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and other online platforms.

• Resolve customer issues by analyzing situations, providing appropriate solutions, and escalating complex cases when necessary.

• Document and maintain accurate records of customer interactions, transactions, and feedback.

• Collaborate with internal teams to address recurring customer concerns and improve service processes.

• Monitor customer accounts to proactively identify potential problems and offer solutions.

• Maintain a high standard of professionalism, empathy, and attention to detail in all communications.

• Assist in creating and updating knowledge base articles, FAQs, and support documentation.

Required Skills and Qualifications

• Excellent written communication skills with the ability to convey information clearly and professionally.

• Strong problem-solving skills and ability to think critically under pressure.

• Basic computer literacy, including proficiency in Microsoft Office, Google Workspace, and CRM systems.

• Ability to work independently and manage multiple priorities effectively.

• Attention to detail and accuracy in all tasks.

• Adaptability to changing tools, processes, and workflows.

Experience

• Prior experience in customer service, technical support, or administrative roles is preferred but not required.

• Experience in remote work or digital communication platforms is a plus.

Working Hours

• Full-time remote position, with flexible schedules available.

• Standard workweek: 40 hours, Monday to Friday.

• Occasional weekend or evening shifts may be required depending on client needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to work collaboratively with team members.

• Analytical mindset with the ability to identify trends and suggest improvements.

• Self-motivated, proactive, and able to meet deadlines without direct supervision.

• Familiarity with customer service software and ticketing systems.

• Commitment to maintaining confidentiality and protecting sensitive customer information.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work with flexible schedule options.

• Health, dental, and vision insurance (for eligible employees).

• Paid time off and holidays.

• Professional development opportunities and training programs.

• Supportive and inclusive work environment with career growth potential.

Why Join Houston Skilled Consultancy?

• Be part of a forward-thinking, remote-first company that values innovation and employee well-being.

• Work in a dynamic environment where your contributions make a direct impact on customer satisfaction.

• Enjoy the flexibility of remote work while advancing your career in a supportive and professional team.

• Access continuous learning and upskilling opportunities to grow within the organization.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter outlining their qualifications and interest in the role to us
Please include the subject line: Non-Phone Customer Service Representative – Remote Application