Job Summary

Progressive Technology is seeking detail-oriented and motivated individuals to join our growing digital operations team as Entry-Level Chat Moderators. This role is ideal for candidates looking to begin their career in online platform support without the need for phone-based customer interactions. As a Chat Moderator, you will be responsible for monitoring, reviewing, and managing text-based conversations to ensure a safe, respectful, and engaging online environment. This position is fully remote and offers flexible work opportunities for dependable and tech-savvy individuals.

Key Responsibilities

• Monitor live chat rooms, forums, and messaging platforms to ensure compliance with community guidelines and platform policies

• Review and moderate user-generated content, including messages, comments, and posts

• Identify and remove inappropriate, offensive, or policy-violating content promptly and accurately

• Respond to user inquiries through text-based communication when required

• Escalate complex or sensitive issues to senior moderators or supervisors

• Maintain accurate records of moderation actions and decisions

• Follow established moderation procedures while adapting to evolving platform standards

• Work collaboratively with team members to maintain high-quality moderation outcomes

Required Skills and Qualifications

• Strong written English communication skills with proper grammar and spelling

• Basic computer literacy and confidence using web-based tools and platforms

• High attention to detail and strong judgment skills

• Ability to remain neutral, professional, and calm when reviewing sensitive content

• Reliable internet connection and access to a computer or laptop

• Ability to follow guidelines, instructions, and workflows consistently

Experience

• No prior chat moderation or customer support experience is required

• Entry-level candidates, fresh graduates, and career starters are encouraged to apply

• Previous experience in online communities, social media moderation, or digital platforms is an advantage but not mandatory

• Full training and ongoing support will be provided

Working Hours

• Flexible scheduling options available

• Part-time and full-time shifts may be offered depending on operational needs

• Availability for day, evening, or weekend shifts is a plus

• Remote work environment with clearly defined shift expectations

Knowledge, Skills, and Abilities

• Basic understanding of online behavior, digital etiquette, and community standards

• Ability to multitask and manage time effectively in a remote setting

• Strong ethical judgment and confidentiality awareness

• Willingness to learn and adapt to new moderation tools and policies

• Ability to work independently while remaining accountable for performance

Benefits

• 100% remote work – no commuting required

• No phone calls; text-based work only

• Flexible working hours to support work-life balance

• Paid training and skill development opportunities

• Supportive team culture with clear guidelines and management support

• Opportunity for career growth into senior moderation or supervisory roles

Why Join Progressive Technology

At Progressive Technology, we believe in creating inclusive digital spaces while offering meaningful remote work opportunities. Joining our team means becoming part of a forward-thinking organization that values flexibility, learning, and professional growth. This role is an excellent entry point into the tech and digital services industry, offering real-world experience, transferable skills, and long-term career potential.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover note outlining their interest in the Entry-Level Chat Moderator role. Shortlisted applicants will be contacted with further details regarding assessments and onboarding steps. No phone interviews are required; all communication is conducted online.