Job Summary

Doordash is seeking a highly organized, analytical, and proactive Remote Real Time Analyst to join our Workforce Management team. In this role, you will be responsible for monitoring real-time operations, ensuring that our marketplace runs efficiently, and providing immediate solutions to optimize delivery performance. The ideal candidate thrives in a fast-paced environment, has excellent problem-solving abilities, and can effectively communicate insights to internal teams. This is a remote, full-time opportunity offering flexibility while contributing directly to the success of Doordash operations.

Key Responsibilities

• Monitor real-time metrics for delivery operations, identifying trends, anomalies, and opportunities to optimize service levels.

• Manage and adjust workforce schedules dynamically to meet customer demand and operational targets.

• Collaborate closely with Operations, Customer Support, and Marketplace teams to address operational challenges in real time.

• Provide actionable insights and recommendations based on data analysis to improve efficiency, reduce delays, and enhance overall service quality.

• Track and report key performance indicators (KPIs), including delivery time, order fulfillment rates, and agent productivity.

• Participate in the development and implementation of strategies for scaling operations during peak periods.

• Respond quickly to unplanned disruptions, staffing shortages, or system issues, ensuring minimal impact on service levels.

Required Skills and Qualifications

• Strong analytical and problem-solving skills with the ability to interpret complex data sets.

• Proficiency with workforce management software, Excel, Google Sheets, and other data visualization tools.

• Excellent communication skills, both written and verbal, for clear collaboration with cross-functional teams.

• Ability to make quick, informed decisions under pressure.

• Detail-oriented with a focus on accuracy and process improvement.

• Prior experience in logistics, delivery operations, or real-time monitoring is preferred.

Experience

• Minimum 1–3 years of experience in workforce management, operations analysis, or a similar role in a fast-paced environment.

• Experience in a remote or distributed work environment is a plus.

• Previous experience in the gig economy, logistics, or technology-driven operations is advantageous.

Working Hours

• This is a full-time, remote role with flexibility in hours.

• Must be available to work in shifts covering peak operational periods, which may include evenings, weekends, and holidays depending on marketplace demand.

• Ability to respond promptly to urgent operational issues as they arise.

Knowledge, Skills, and Abilities

• Strong multitasking and organizational abilities to manage real-time operational demands.

• Proficiency in data analysis, reporting, and workflow optimization.

• Capacity to adapt quickly to changing operational needs and priorities.

• Collaborative mindset with a focus on teamwork and process improvement.

• Technologically adept with the ability to quickly learn new systems and tools.

Benefits

• Competitive salary and performance-based incentives.

• Fully remote work with flexibility to manage your schedule.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Professional development opportunities and access to internal learning platforms.

• Employee discounts and perks through Doordash partnerships.

Why Join Doordash?

At Doordash, we are committed to creating a culture that is fast-paced, innovative, and inclusive. By joining our Workforce Management team, you will play a critical role in keeping our marketplace running smoothly and ensuring a seamless experience for customers, Dashers, and merchants alike. You will gain exposure to advanced analytics, cutting-edge tools, and a supportive remote work environment that values your insights and contributions.

How to Apply

Interested candidates can apply online via the Doordash Careers Portal by submitting their resume and a brief cover letter highlighting relevant experience. Qualified applicants will be contacted for an initial virtual interview, followed by assessment tasks and final interviews.