Job Summary

The Logistics Operations Manager will oversee, optimize, and manage day-to-day logistics operations for FedEx Ground Contractor facilities. This role is pivotal in ensuring timely, efficient, and cost-effective delivery services while maintaining the highest standards of operational excellence, safety, and compliance. The successful candidate will act as a bridge between FedEx Ground and the contractor team, implementing best practices, supervising staff, and driving continuous improvement initiatives across all logistics operations.

Key Responsibilities

• Manage and oversee daily logistics operations, including package handling, routing, and distribution processes.

• Ensure operational goals are met in terms of productivity, quality, safety, and cost efficiency.

• Coordinate with FedEx Ground and contractor leadership to align operational strategies and objectives.

• Supervise, mentor, and train warehouse and transportation teams to improve performance and adherence to FedEx standards.

• Monitor and analyze operational KPIs, generate reports, and implement corrective actions to improve efficiency.

• Ensure compliance with all company policies, regulatory requirements, and safety guidelines.

• Implement process improvements and lean methodologies to enhance operational workflows.

• Handle escalations, resolve operational issues promptly, and maintain high customer satisfaction levels.

• Participate in budget planning, workforce scheduling, and resource allocation for optimal operational performance.

Required Skills and Qualifications

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Proven experience in logistics, supply chain management, or warehouse operations (minimum 5 years preferred).

• Strong leadership and team management capabilities.

• Excellent analytical, problem-solving, and decision-making skills.

• Proficiency in logistics software, warehouse management systems, and Microsoft Office Suite.

• Strong understanding of FedEx Ground operational standards and contractor requirements is a plus.

• Ability to handle multiple priorities in a fast-paced, dynamic environment.

• Exceptional communication and interpersonal skills.

Experience

• Minimum 5 years of progressive experience in logistics, transportation, or warehouse operations.

• Previous experience managing contractor-based logistics operations is highly desirable.

• Hands-on experience with operational planning, staff management, and process improvement initiatives.

Working Hours

• Full-time position with flexibility to work extended hours or weekends as needed to meet operational demands.

• May require occasional travel to multiple contractor sites.

Knowledge, Skills, and Abilities

• Deep understanding of supply chain and logistics operations.

• Ability to analyze operational data and drive actionable insights.

• Strong leadership, coaching, and conflict resolution skills.

• Proficiency in implementing operational KPIs and performance monitoring systems.

• Knowledge of safety, regulatory, and compliance standards in logistics operations.

• Ability to foster a positive, high-performing work environment.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance.

• Retirement savings plan with company match.

• Paid time off and holiday benefits.

• Career growth and professional development opportunities.

• Employee discounts and wellness programs.

Why Join FedEx

FedEx is a global leader in logistics, delivering excellence with every shipment. As a Logistics Operations Manager, you will have the opportunity to lead high-impact operations, shape efficient workflows, and contribute to the success of a recognized industry leader. We value innovation, teamwork, and operational excellence, providing a rewarding environment where your skills can grow and make a real difference.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing relevant experience and qualifications through the FedEx careers portal or via the contractors HR department. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for interviews.