Job Summary

Houston Skilled Consultancy is seeking a dedicated and highly motivated Chat Support Agent to join our remote customer service team. The ideal candidate will provide exceptional support to our clients and customers through live chat, ensuring a seamless and positive customer experience. This role is perfect for individuals who excel in written communication, problem-solving, and maintaining professionalism in a virtual environment.

Key Responsibilities

• Respond promptly and accurately to customer inquiries via live chat, email, and other digital channels.

• Resolve customer complaints and issues with empathy, patience, and efficiency.

• Maintain detailed records of customer interactions, transactions, comments, and complaints.

• Collaborate with other team members and departments to resolve complex customer queries.

• Identify opportunities to upsell or cross-sell products and services when appropriate.

• Stay updated on company products, services, policies, and promotions to provide accurate information.

• Meet or exceed performance metrics, including response time, customer satisfaction, and resolution rate.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong problem-solving and critical-thinking abilities.

• Ability to multitask and manage multiple chat conversations simultaneously.

• Familiarity with chat support software, CRM systems, or similar tools.

• High level of professionalism and customer-oriented mindset.

• Ability to work independently in a remote environment.

Experience

• Minimum of 1–2 years of experience in customer service, technical support, or a related field.

• Previous experience in chat or online support is highly desirable.

• Experience in handling high volumes of customer inquiries while maintaining quality service.

Working Hours

• Flexible remote work schedule with potential shifts based on business needs.

• Must be available to work full-time hours (typically 40 hours per week).

• Availability for evening, weekend, or holiday shifts may be required depending on client demands.

Knowledge, Skills, and Abilities

• Strong typing speed and accuracy.

• Attention to detail and the ability to manage sensitive information securely.

• Exceptional interpersonal skills and a positive, solution-oriented attitude.

• Adaptability to new technologies, processes, and procedures.

• Ability to remain calm and professional under pressure.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home convenience with flexible hours.

• Paid training and professional development opportunities.

• Health and wellness benefits, where applicable.

• Supportive and inclusive remote work environment.

Why Join Houston Skilled Consultancy

• Join a company that values professional growth and employee development.

• Be part of a dynamic, collaborative, and remote-friendly team.

• Gain experience working with diverse clients across multiple industries.

• Enjoy the flexibility and autonomy of a work-from-home role while contributing to meaningful customer experiences.

How to Apply

Interested candidates are invited to submit their updated resume and a cover letter detailing their relevant experience to us. Please include Chat Support Agent – Work From Home in the subject line. Shortlisted candidates will be contacted for a virtual interview.