Job Summary

Progressive Technology is seeking detail-oriented and reliable individuals to join our remote workforce as Non-Phone Chat Moderators. This is a fully work-from-home position designed for individuals who prefer text-based communication and online moderation over voice calls. As a Chat Moderator, you will play a critical role in maintaining a safe, respectful, and engaging environment across our digital platforms by reviewing and responding to text-based interactions in real time.

This role is ideal for entry-level candidates, remote job seekers, and professionals looking for flexible online work with structured responsibilities and growth potential.

Key Responsibilities

• Monitor and moderate text-based chats, forums, and online conversations to ensure compliance with community guidelines

• Respond to user messages professionally, promptly, and accurately using pre-approved scripts and guidelines

• Identify, flag, and escalate inappropriate, abusive, or policy-violating content

• Maintain a positive and respectful online environment for all users

• Follow moderation procedures, quality standards, and confidentiality requirements

• Document moderation actions clearly and accurately in internal systems

• Collaborate with supervisors and quality teams to improve moderation accuracy and efficiency

Required Skills and Qualifications

• Strong written English communication skills with correct grammar and spelling

• Basic computer literacy and familiarity with online platforms and chat systems

• Ability to follow detailed instructions, guidelines, and moderation rules

• Strong attention to detail and sound judgment when reviewing content

• Ability to work independently in a remote environment

• Reliable internet connection and access to a computer or laptop

Experience

• No prior chat moderation experience is required; training will be provided

• Previous experience in customer support, online moderation, data review, or content monitoring is an advantage

• Entry-level candidates, fresh graduates, and career switchers are encouraged to apply

Working Hours

• Flexible work schedules available, including part-time and full-time options

• Multiple shifts offered to accommodate different time zones

• Weekend and evening availability may be required based on operational needs

Knowledge, Skills, and Abilities

• Ability to remain calm and professional when handling sensitive or challenging content

• Strong time management and organizational skills

• Basic understanding of online community standards and digital etiquette

• Ability to maintain confidentiality and handle user data responsibly

• Willingness to learn and adapt to new tools, policies, and workflows

Benefits

• 100% remote work – work from home with no commuting required

• Non-phone role – no voice calls or telemarketing

• Flexible scheduling to support work-life balance

• Paid training and ongoing support

• Opportunities for performance-based growth and advancement

• Supportive remote team environment

Why Join Progressive Technology

At Progressive Technology, we believe in creating meaningful remote work opportunities that empower individuals to build stable careers from anywhere. We offer a structured yet flexible work environment, clear expectations, and continuous support to help our team members succeed. Joining us means becoming part of a forward-thinking organization that values professionalism, integrity, and growth.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume through the official Progressive Technology application portal. Shortlisted applicants will be contacted for an online assessment and onboarding process. No phone interviews are required for this role.