Job Summary

Progressive Technology is seeking detail-oriented and dependable Chat Moderators to join our growing remote support team. This role focuses exclusively on text-based online communication, ensuring a safe, respectful, and engaging environment across digital platforms. As a Chat Moderator, you will monitor conversations, respond to user inquiries, and enforce community guidelines to maintain high standards of online interaction. This is an excellent opportunity for individuals looking for flexible, remote work with no phone-based responsibilities.

Key Responsibilities

• Monitor live chat rooms, forums, and messaging platforms to ensure compliance with community standards

• Respond to user questions and provide accurate, timely text-based support

• Identify, review, and remove inappropriate, abusive, or policy-violating content

• Escalate complex issues or violations to senior moderation or support teams

• Maintain detailed records of incidents, user interactions, and actions taken

• Apply moderation guidelines consistently and fairly across all platforms

• Collaborate with team members to improve moderation processes and user experience

Required Skills and Qualifications

• Strong written English communication skills with clear grammar and spelling

• Ability to remain professional, calm, and objective in all situations

• Excellent attention to detail and ability to follow written guidelines

• Basic computer literacy and comfort using online platforms and tools

• Reliable internet connection and access to a computer or laptop

• Ability to work independently with minimal supervision

Experience

• Previous experience in chat moderation, customer support, or online community management is an advantage but not mandatory

• Entry-level candidates are welcome; full training will be provided

• Experience working in remote or virtual environments is a plus

Working Hours

• Flexible scheduling with multiple shifts available

• Day, evening, and night shifts depending on platform requirements

• Part-time and full-time options may be available

• Weekend or holiday availability may be required based on operational needs

Knowledge, Skills, and Abilities

• Understanding of online community standards and digital etiquette

• Ability to assess situations quickly and make sound judgments

• Strong time-management and organizational skills

• Capacity to handle repetitive tasks while maintaining accuracy

• Willingness to learn platform-specific rules and moderation tools

Benefits

• Work-from-home opportunity with no commuting required

• Flexible working hours to support work-life balance

• Competitive compensation based on role and performance

• Paid training and ongoing support

• Opportunity to gain experience in the fast-growing online services industry

• Supportive and inclusive remote work culture

Why Join Progressive Technology

At Progressive Technology, we value professionalism, integrity, and innovation. Joining our team means becoming part of a forward-thinking organization that supports remote work and career growth. We provide the tools, training, and flexibility you need to succeed while contributing to a positive and safe online environment. Whether you are starting your career or looking for a reliable remote role, Progressive Technology offers a stable and rewarding opportunity.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover letter highlighting their interest in the Chat Moderator role. Shortlisted applicants will be contacted for an online assessment and interview.

Take the next step in your remote career journey with Progressive Technology today.