Job Summary

Progressive Technology is seeking detail-oriented and professional Online Chat Moderators to join our growing remote workforce. In this role, you will be responsible for monitoring, moderating, and responding to online chat interactions across our digital platforms to ensure a safe, respectful, and engaging user experience. This is a fully remote position, ideal for individuals who are comfortable working online, have strong communication skills, and can maintain professionalism in fast-paced virtual environments.

Key Responsibilities

• Monitor live chat rooms, forums, and messaging platforms to ensure compliance with community guidelines and company policies

• Respond to user inquiries and messages in a timely, polite, and professional manner

• Identify, flag, and take appropriate action on inappropriate, abusive, or suspicious content

• Enforce chat rules consistently while maintaining a positive and welcoming environment

• Escalate complex issues or violations to senior moderators or support teams when necessary

• Maintain accurate records of incidents, warnings, and actions taken

• Collaborate with other moderators and support staff to improve moderation processes

• Stay updated on policy changes, platform updates, and moderation best practices

Required Skills and Qualifications

• Excellent written communication skills in English

• Strong attention to detail and sound judgment

• Ability to remain calm and professional in challenging or sensitive situations

• Basic computer literacy and comfort using online tools, chat systems, and moderation software

• Reliable internet connection and access to a personal computer or laptop

• High level of integrity, confidentiality, and professionalism

• Ability to work independently with minimal supervision

Experience

• Prior experience in online moderation, customer support, social media management, or virtual assistance is preferred

• Entry-level candidates with strong communication skills and a willingness to learn are encouraged to apply

• Experience working in remote or distributed teams is an advantage but not mandatory

Working Hours

• Flexible remote working hours, including part-time and full-time options

• Shifts may include evenings, nights, weekends, or holidays depending on platform needs

• Consistent availability during assigned shifts is required

Knowledge, Skills, and Abilities

• Knowledge of online community standards and digital etiquette

• Ability to quickly learn and apply platform-specific rules and policies

• Strong problem-solving and decision-making abilities

• Multitasking skills with the ability to manage multiple chats simultaneously

• Time management skills to meet response and performance targets

• Cultural sensitivity and the ability to interact with users from diverse backgrounds

Benefits

• 100% remote work opportunity

• Flexible scheduling to support work–life balance

• Competitive pay based on experience and shift availability

• Ongoing training and professional development

• Opportunity to gain experience with a global technology-driven organization

• Supportive and collaborative virtual work environment

Why Join Progressive Technology?

At Progressive Technology, we value innovation, inclusivity, and professionalism. Joining our team means becoming part of a forward-thinking organization that embraces remote work and empowers employees to grow their skills in the digital space. We offer a stable, flexible, and supportive environment where your contributions directly impact the quality and safety of our online communities.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover letter highlighting their communication skills and interest in remote online moderation. Shortlisted applicants will be contacted for an online assessment and interview process.

Take the next step in your remote career journey with Progressive Technology. Apply today!