Job Summary

Progressive Technology is seeking detail-oriented and customer-focused Non-Phone Customer Support Representatives to join our remote support team across the United States. This role is ideal for individuals who prefer assisting customers through written communication channels such as live chat, email, and support tickets rather than phone calls. You will play a vital role in ensuring a seamless customer experience by resolving inquiries efficiently, accurately, and professionally in a fully remote environment.

Key Responsibilities

• Respond to customer inquiries via live chat, email, and online ticketing systems

• Provide accurate information regarding products, services, policies, and account-related questions

• Resolve customer issues promptly while maintaining high satisfaction standards

• Document all customer interactions clearly and accurately in internal systems

• Escalate complex or unresolved issues to the appropriate internal teams

• Follow established workflows, quality guidelines, and response time standards

• Maintain confidentiality and data security at all times

• Collaborate with team members and supervisors to improve service quality

Required Skills and Qualifications

• Strong written communication skills in English

• Excellent typing speed with high accuracy

• Customer-oriented mindset with strong problem-solving abilities

• Ability to multitask and manage multiple chats or tickets simultaneously

• Basic computer proficiency and comfort using online tools and software

• Reliable high-speed internet connection and a quiet work environment

• Ability to work independently with minimal supervision

Experience

• Prior experience in customer support, chat support, or email support is preferred but not mandatory

• Entry-level candidates and career changers are encouraged to apply

• Experience working remotely is an advantage but not required

• Training will be provided for selected candidates

Working Hours

• Flexible work schedules available (full-time and part-time options)

• Shifts may include evenings, weekends, or holidays depending on business needs

• Consistent scheduling with advance notice of shifts

Knowledge, Skills, and Abilities

• Strong attention to detail and accuracy

• Ability to remain calm and professional under pressure

• Quick learner with the ability to adapt to new systems and processes

• Time management and organizational skills

• Understanding of customer service best practices

• Ability to handle sensitive information responsibly

Benefits

• Competitive hourly pay or salary based on experience

• 100% remote work opportunity within the USA

• Paid training and ongoing performance support

• Flexible scheduling to support work-life balance

• Opportunities for career growth and internal promotions

• Supportive and inclusive remote work culture

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees with flexibility, growth opportunities, and a positive work environment. As a remote-first organization, we value results, collaboration, and continuous improvement. Joining our team means becoming part of a forward-thinking company that invests in your success while allowing you to work comfortably from home.

How to Apply

Interested candidates are encouraged to apply online by submitting an updated resume and completing the virtual application form. Shortlisted applicants will be contacted for an online assessment and interview. No phone calls are required during the hiring process.