Job Summary

Progressive Technology is seeking motivated, detail-oriented, and customer-focused individuals to join our team as Home-Based Chat Support Representatives. This is a legitimate remote opportunity designed for professionals who excel in written communication and enjoy assisting customers through online chat platforms. In this role, you will provide timely, accurate, and empathetic support to customers while representing our brand values and commitment to excellence. This position is ideal for individuals looking for a stable work-from-home career with growth potential in a technology-driven environment.

Key Responsibilities

• Respond to customer inquiries via live chat in a professional, friendly, and timely manner

• Resolve customer issues related to products, services, accounts, and technical questions

• Provide accurate information by following company policies, procedures, and knowledge bases

• Document customer interactions clearly and accurately in internal systems

• Escalate complex issues to appropriate departments when necessary

• Maintain high customer satisfaction scores and meet performance metrics

• Stay up to date with product updates, service changes, and support guidelines

• Protect customer data and maintain confidentiality at all times

Required Skills and Qualifications

• Excellent written communication skills in English

• Strong typing and multitasking abilities

• Customer-focused mindset with problem-solving skills

• Ability to work independently in a remote environment

• Basic computer proficiency and familiarity with chat or support tools

• Reliable internet connection and a quiet home workspace

• Professional attitude, punctuality, and attention to detail

Experience

• Prior experience in customer service, chat support, or virtual assistance is preferred

• Entry-level candidates with strong communication skills are encouraged to apply

• Experience working remotely is an advantage but not mandatory

• Training will be provided to ensure success in the role

Working Hours

• Flexible scheduling with full-time and part-time options

• Shifts may include weekdays, evenings, weekends, or holidays depending on business needs

• Consistent hours provided once the schedule is assigned

Knowledge, Skills, and Abilities

• Ability to understand and explain technical or service-related information clearly

• Strong organizational and time-management skills

• Adaptability to new tools, systems, and processes

• Ability to handle multiple chat conversations simultaneously

• Commitment to quality, accuracy, and continuous improvement

Benefits

• Competitive hourly pay

• Work-from-home flexibility with no commuting required

• Paid training and ongoing support

• Opportunities for performance-based incentives

• Career growth and advancement opportunities

• Supportive and inclusive remote work culture

Why Join Progressive Technology

At Progressive Technology, we believe in empowering our employees with flexibility, trust, and opportunities to grow. We are committed to providing a legitimate and supportive work-from-home environment where your contributions are valued. Joining our team means becoming part of a forward-thinking company that prioritizes innovation, customer satisfaction, and employee success.

How to Apply

Interested candidates should submit an online application through our official career portal. Please ensure your resume highlights your communication skills, customer service experience, and ability to work remotely. Shortlisted applicants will be contacted for the next steps in the hiring process.