Job Summary

Progressive Technology is seeking motivated, customer-focused Remote Call Center Representatives to join our growing support team across the United States. This fully remote role is ideal for individuals who are passionate about delivering exceptional customer experiences while working from the comfort of their home. As a Call Center Representative, you will serve as the first point of contact for our customers, handling inquiries, resolving issues, and providing accurate information about our products and services. This role plays a vital part in maintaining customer satisfaction and strengthening our brand reputation.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional, courteous, and efficient manner

• Respond to customer inquiries related to products, services, billing, and technical support

• Resolve customer complaints by identifying issues, offering appropriate solutions, and ensuring timely follow-up

• Accurately document customer interactions, transactions, and resolutions in the companys CRM system

• Meet or exceed individual and team performance metrics, including call quality, productivity, and customer satisfaction scores

• Follow company policies, procedures, and compliance standards at all times

• Collaborate with supervisors and team members to improve processes and enhance service quality

• Maintain confidentiality of customer information and company data

Required Skills and Qualifications

• High school diploma or equivalent (associates or bachelors degree is a plus)

• Excellent verbal and written communication skills in English

• Strong customer service orientation with a positive and professional attitude

• Ability to work independently in a remote environment with minimal supervision

• Basic computer proficiency, including familiarity with email, web-based tools, and CRM systems

• Reliable high-speed internet connection and a quiet, dedicated workspace

• Strong problem-solving skills and attention to detail

Experience

• Previous experience in a call center, customer service, or support role is preferred but not required

• Entry-level candidates with strong communication skills and a willingness to learn are encouraged to apply

• Experience working remotely or with virtual teams is an advantage

Working Hours

• Flexible scheduling options available, including full-time and part-time shifts

• Day, evening, and weekend shifts may be offered based on business needs

• Overtime opportunities may be available during peak periods

Knowledge, Skills, and Abilities

• Ability to multitask and manage multiple customer interactions efficiently

• Strong listening skills with the ability to empathize and build rapport with customers

• Capability to learn and adapt quickly to new systems, products, and processes

• Time management skills to meet performance goals in a fast-paced environment

• Ability to remain calm and professional under pressure

Benefits

• Competitive hourly pay with performance-based incentives

• 100% remote work opportunity within the United States

• Paid training and ongoing coaching support

• Opportunities for career advancement and internal promotions

• Health, dental, and vision insurance options (for eligible employees)

• Paid time off, holidays, and sick leave

• Employee assistance programs and wellness initiatives

Why Join Progressive Technology

At Progressive Technology, we value our people as much as our customers. We foster an inclusive, supportive, and growth-oriented work culture where employees are empowered to succeed. By joining our remote call center team, you will gain valuable experience, develop transferable skills, and enjoy the flexibility of working from home while being part of a forward-thinking technology-driven organization.

How to Apply

Interested candidates are encouraged to apply online by submitting their updated resume and completing the application form. Shortlisted applicants will be contacted for a virtual interview and skills assessment. Join Progressive Technology today and take the next step toward a rewarding remote career in customer service.