Job Summary

HR Service Jobs is seeking a dedicated and customer-focused Online Subscriber Care Agent to support our growing subscriber base. This fully remote position focuses on providing timely, accurate, and empathetic assistance to online subscribers during weekend and overnight shifts. The ideal candidate will excel at resolving inquiries, troubleshooting account concerns, and delivering exceptional service in a fast-paced, digital customer support environment.

Key Responsibilities

• Respond to subscriber inquiries through email, chat, and web-based platforms with professionalism and clarity.

• Provide support for account access, subscription renewals, billing questions, and general service-related concerns.

• Troubleshoot technical issues users encounter and escalate complex problems as needed.

• Maintain accurate records of customer interactions within the CRM system.

• Follow communication guidelines, quality standards, and internal procedures to ensure consistency.

• Collaborate with team leads to identify recurring issues and suggest improvements.

• Manage a high volume of requests efficiently during peak hours, particularly on weekends and overnight shifts.

• Ensure prompt resolution of customer concerns to enhance overall subscriber satisfaction and retention.

Required Skills and Qualifications

• Excellent written communication skills in English with a friendly, customer-centric tone.

• Strong problem-solving abilities and the ability to handle multiple tasks simultaneously.

• Proficiency with online communication tools, CRM systems, and basic technical troubleshooting.

• Ability to work independently with minimal supervision in a remote work environment.

• High level of accuracy and attention to detail.

• Reliable internet connection and a quiet workspace.

Experience

• Previous experience in online customer support, subscriber care, or service-focused roles is preferred.

• Freshers with strong communication skills and a willingness to learn are also encouraged to apply.

Working Hours

• Weekend shifts (Saturday & Sunday) and overnight shifts on weekdays.

• Flexible scheduling options are available within the defined shift windows.

• Candidates must be willing to work outside standard business hours.

Knowledge, Skills, and Abilities

• Understanding of digital subscriptions, online platforms, and basic account management.

• Ability to remain calm, patient, and solution-oriented during challenging interactions.

• Strong organizational skills to manage ticket queues and prioritize urgent cases.

• Tech-savvy mindset with the ability to adapt to new tools and processes quickly.

Benefits

• Fully remote work-from-home opportunity.

• Competitive salary with weekend and overnight shift differentials.

• Opportunities for performance-based incentives and bonuses.

• Paid training and continuous learning opportunities.

• Supportive virtual work culture with career growth potential.

Why Join

At HR Service Jobs, we believe in empowering our team members through flexibility, training, and long-term career development. You will join a dynamic and collaborative remote team focused on delivering exceptional service to our global subscribers. If you want a stable, growth-oriented role with the convenience of working from home—including flexible weekend and overnight shifts—this opportunity is perfect for you.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter explaining their interest in the role. Applications can be sent through our official careers portal or emailed as instructed in the job posting. Shortlisted candidates will be contacted for an online assessment and virtual interview.