Job Summary

Progressive Technology is seeking a motivated and customer-focused Junior Helpdesk Support Technician to join our IT team. This fully remote position provides first-level technical support to our internal teams and clients, ensuring smooth operation of IT systems, quick resolution of technical issues, and excellent user experience. The ideal candidate is eager to learn, adaptable, and passionate about technology, with strong problem-solving skills and the ability to communicate technical information clearly.

Key Responsibilities

• Serve as the first point of contact for IT-related issues via email, chat, or phone.

• Troubleshoot hardware, software, and network issues for end-users.

• Log, track, and manage support tickets using helpdesk software.

• Assist with user account management, including access permissions, password resets, and software installations.

• Escalate complex technical problems to senior IT staff when necessary.

• Maintain IT documentation, knowledge base articles, and technical procedures.

• Monitor and report recurring issues to support continuous improvement initiatives.

• Provide guidance and training to users on basic IT systems and best practices.

Required Skills and Qualifications

• Basic knowledge of Windows, macOS, and/or Linux operating systems.

• Familiarity with Microsoft Office Suite and common productivity software.

• Understanding of networking fundamentals (LAN/WAN, VPN, TCP/IP).

• Strong verbal and written communication skills.

• Customer-focused mindset with patience and problem-solving ability.

• Ability to work independently in a remote environment while managing multiple tasks.

Experience

• 0–2 years of experience in IT support, helpdesk, or a related field.

• Internship or academic projects in IT support are considered valuable experience.

Working Hours

• Full-time, Monday to Friday.

• Flexible remote working hours; occasional on-call support may be required.

Knowledge, Skills, and Abilities

• Quick learner with a passion for technology.

• Strong organizational skills and attention to detail.

• Ability to troubleshoot and diagnose technical problems efficiently.

• Adaptable to new tools, software, and IT processes.

• Professionalism and ability to maintain confidentiality with sensitive information.

Benefits

• Competitive salary with performance-based incentives.

• Remote work with flexible scheduling.

• Professional development opportunities and IT certifications support.

• Collaborative and supportive team culture.

• Health and wellness benefits (if applicable).

Why Join Progressive Technology

At Progressive Technology, we prioritize growth, innovation, and employee development. As a Junior Helpdesk Support Technician, you will gain hands-on experience in IT operations, work with advanced technologies, and grow your career in a supportive, remote-friendly environment. We value curiosity, teamwork, and proactive problem-solving, making this the perfect place to start or advance your IT career.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter detailing their experience and motivation for applying to us. Please include Junior Helpdesk Support Technician – Remote in the subject line.