Job Summary

Houston Skilled Consultancy is seeking a highly motivated and tech-savvy Remote Technical Support Specialist to join our Singapore team. This role involves providing exceptional technical assistance to clients and customers, resolving software and hardware issues efficiently, and ensuring a seamless user experience. We offer full training, making this position ideal for individuals eager to grow their career in technical support and IT services.

The ideal candidate is a proactive problem solver, an effective communicator, and someone who thrives in a fast-paced, remote environment.

Key Responsibilities

• Provide first-line technical support via phone, email, and live chat for clients and end-users.

• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.

• Document technical problems and solutions in internal systems accurately.

• Escalate complex issues to senior technical teams when necessary.

• Assist in onboarding and guiding clients through product setup and configuration.

• Maintain knowledge of current technologies, software updates, and best practices.

• Collaborate with cross-functional teams to improve support processes and user experience.

• Ensure all interactions meet company standards for professionalism and quality.

Required Skills and Qualifications

• Strong understanding of computer systems, networks, and software applications.

• Excellent problem-solving and analytical skills.

• Exceptional verbal and written communication skills in English.

• Ability to work independently in a remote environment while managing priorities effectively.

• Customer-focused mindset with a professional and patient demeanor.

• Familiarity with troubleshooting tools, remote support software, and ticketing systems.

Experience

• Previous experience in technical support, IT helpdesk, or customer support is preferred but not mandatory.

• Experience working remotely or in a virtual team environment is an advantage.

• Familiarity with Singapores technical landscape and common business software is a plus.

Working Hours

• Full-time, flexible remote schedule.

• May include rotational shifts to cover different client time zones.

• Singapore-based candidates preferred due to local timing coordination.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking skills.

• Ability to handle multiple support requests efficiently.

• Continuous learning attitude to keep up with evolving technologies.

• Empathy and patience when assisting users with technical difficulties.

• Strong teamwork and collaboration skills, even in a remote setting.

Benefits

• Comprehensive training provided to ensure your success in the role.

• Competitive salary and performance-based incentives.

• Work-from-home flexibility with full remote support infrastructure.

• Opportunities for career advancement in technical and customer support roles.

• Health, wellness, and professional development programs.

Why Join Us

At Houston Skilled Consultancy, we prioritize growth, learning, and employee well-being. By joining our team, you will:

• Work in a dynamic, supportive, and inclusive remote environment.

• Gain exposure to global clients and advanced technical systems.

• Develop your technical and customer service skills through hands-on experience and structured training.

• Be part of a forward-thinking company that values innovation, collaboration, and employee development.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter highlighting relevant skills and experience to us with the subject line: Remote Technical Support Specialist – Singapore Application.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview and training schedule.