Job Summary

Houston Skilled Consultancy is seeking a motivated and tech-savvy SaaS Support Representative to join our dynamic remote team in Germany. The ideal candidate will serve as the first point of contact for customers, providing exceptional support for our Software-as-a-Service (SaaS) solutions. This role requires strong problem-solving skills, the ability to communicate clearly, and a passion for delivering outstanding customer experiences in a virtual environment.

As a SaaS Support Representative, you will help clients maximize the value of our software, resolve technical issues, and provide guidance on features and best practices. This is an exciting opportunity for candidates looking to build a career in tech support while enjoying the flexibility of working from home.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.

• Troubleshoot and resolve technical issues related to SaaS products.

• Guide customers through product features, updates, and best practices.

• Document support interactions and provide accurate reporting on recurring issues.

• Collaborate with internal teams to escalate complex technical problems.

• Contribute to the development of knowledge base articles and FAQs.

• Maintain a high level of customer satisfaction and professionalism at all times.

Required Skills and Qualifications

• Strong written and verbal communication skills in German and English.

• Basic understanding of SaaS platforms and cloud-based software.

• Ability to troubleshoot technical issues independently and efficiently.

• Strong organizational skills with attention to detail.

• Customer-focused mindset with excellent interpersonal skills.

• Comfortable using ticketing systems, CRM tools, and knowledge bases.

Experience

• Previous experience in customer support, technical support, or helpdesk roles is preferred but not mandatory.

• Familiarity with SaaS platforms, CRM software, or IT support processes is a plus.

• Experience working remotely or in a virtual team environment is advantageous.

Working Hours

• This is a full-time remote position based in Germany.

• Standard working hours: Monday to Friday, flexible shifts may be available depending on client needs.

• Some occasional evening or weekend support may be required.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving abilities.

• Adaptability and ability to learn new technologies quickly.

• Patience and empathy in dealing with diverse customer issues.

• Ability to manage multiple tasks and prioritize effectively.

• Self-motivation and discipline to work independently from home.

Benefits

• Competitive salary with performance-based incentives.

• Flexible work-from-home arrangement.

• Paid training and onboarding programs.

• Career growth opportunities within a global consultancy.

• Supportive and collaborative remote work culture.

• Access to professional development resources and workshops.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we value talent, innovation, and customer satisfaction. By joining our team, you will:

• Be part of a forward-thinking company focused on digital transformation.

• Work in a fully remote, flexible environment with a focus on work-life balance.

• Receive continuous training and opportunities for career advancement.

• Collaborate with professionals from diverse backgrounds across the globe.

• Play a key role in shaping customer experiences and supporting SaaS solutions that drive business growth.

How to Apply

Interested candidates are invited to submit their CV/resume along with a brief cover letter detailing their experience and motivation for applying. Please send applications to us with the subject line: SaaS Support Representative – Germany Application.