Job Summary

MNC JOBS INFO is seeking a dedicated and proactive Remote Night Shift Live Chat Coordinator to join our dynamic customer support team. This role is ideal for individuals who thrive in a fast-paced, digital environment and are passionate about delivering exceptional online customer experiences. You will serve as the primary point of contact for our clients during night hours, handling inquiries, resolving issues, and ensuring high levels of customer satisfaction—all through live chat channels. This is a fully remote position, offering the flexibility to work from the comfort of your own home while contributing to a global team.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via live chat, ensuring timely resolution.

• Assist customers with product or service-related questions, troubleshooting, and guidance.

• Document interactions accurately in the company CRM or live chat system.

• Escalate complex issues to appropriate teams while maintaining clear communication with the customer.

• Monitor chat queues and maintain high engagement and response rates.

• Contribute to the continuous improvement of chat processes and customer satisfaction initiatives.

• Collaborate with team members and management to meet departmental performance goals.

Required Skills and Qualifications

• Excellent written communication skills with strong attention to grammar and clarity.

• Ability to multitask effectively in a fast-paced online environment.

• Strong problem-solving skills and a solution-oriented mindset.

• Basic computer literacy, including proficiency in MS Office, Google Workspace, and CRM platforms.

• Familiarity with live chat software and tools is an advantage.

• Ability to remain professional and composed during high-pressure situations.

Experience

• Previous experience in customer support, live chat, or virtual assistance is preferred but not mandatory.

• Experience working remotely or in a digital workspace is advantageous.

Working Hours

• Night shift role: Typically from 10:00 PM to 6:00 AM (flexible depending on the applicants time zone).

• 5–6 days per week, with opportunities for overtime based on business needs.

Knowledge, Skills, and Abilities

• Strong organizational skills and the ability to manage multiple conversations simultaneously.

• High level of empathy, patience, and professionalism.

• Ability to quickly learn and adapt to new software systems and protocols.

• Time management skills with an emphasis on meeting deadlines and targets.

• Self-motivated and able to work independently while maintaining communication with the team.

Benefits

• Competitive pay with weekly or bi-weekly payment options.

• 100% remote work opportunity – work from home globally.

• Flexible scheduling options to suit night shift lifestyles.

• Training and development programs to enhance your professional growth.

• Supportive team environment with recognition for top performers.

Why Join

Joining MNC JOBS INFO means becoming part of a forward-thinking, employee-focused company that values your contributions and fosters growth. You will gain valuable experience in global customer support operations, enjoy the flexibility of remote work, and build your career in a supportive and inclusive environment.

How to Apply

Interested candidates are encouraged to apply online by submitting an updated resume along with a brief cover letter highlighting relevant experience and skills. Shortlisted candidates will be contacted for a virtual interview.