Job Summary

MNC JOBS INFO is seeking a proactive and detail-oriented Overnight Customer Support Moderator to join our remote team. In this role, you will serve as the first point of contact for our customers during overnight hours, ensuring that all inquiries, complaints, and feedback are handled professionally and efficiently. The ideal candidate thrives in a digital environment, has strong communication skills, and is committed to providing a superior customer experience. This position offers both full-time and part-time options, with flexible scheduling to suit your lifestyle.

Key Responsibilities

• Monitor and moderate customer communications across multiple digital platforms, including chat, email, and support tickets.

• Respond promptly and accurately to customer inquiries, ensuring resolution in a courteous and professional manner.

• Identify, report, and escalate complex or sensitive issues to the appropriate internal teams.

• Enforce company policies and guidelines, maintaining a safe and respectful online environment.

• Collaborate with team members to share insights, identify trends, and improve customer satisfaction.

• Maintain accurate records of customer interactions and document feedback for continuous improvement.

• Proactively suggest process improvements to enhance the efficiency of the customer support workflow.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Ability to manage multiple tasks efficiently under minimal supervision.

• Familiarity with online communication tools, support platforms, and basic digital moderation software.

• High level of empathy, patience, and professionalism when handling sensitive customer interactions.

Experience

• Prior experience in customer support, online moderation, or a related digital communication role is preferred but not mandatory.

• Experience working remotely or independently is highly desirable.

Working Hours

• Overnight shifts, typically between 10:00 PM and 6:00 AM (local time), with flexibility depending on full-time or part-time engagement.

• Weekend and holiday shifts may be required on a rotational basis.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and online etiquette.

• Ability to maintain composure and professionalism in high-pressure or challenging situations.

• Quick learner with the ability to adapt to new tools, systems, and workflows.

• Technologically proficient with basic troubleshooting skills.

• Strong organizational skills and attention to detail for accurate record-keeping.

Benefits

• Competitive pay with performance-based incentives.

• Flexible scheduling for full-time or part-time roles.

• Opportunity to work fully remotely from any location.

• Access to professional development programs and skill-building resources.

• Supportive and inclusive team culture.

Why Join MNC JOBS INFO

At MNC JOBS INFO, we value our employees as our greatest asset. By joining our team, you become part of a global company committed to innovation, integrity, and outstanding customer experiences. You will gain hands-on experience in digital moderation and customer support while working in a flexible, remote-friendly environment that encourages growth and professional development.

How to Apply

Interested candidates should submit their resume and a brief cover letter highlighting relevant experience and skills to us with the subject line: Overnight Customer Support Moderator – Remote Application. Selected applicants will be contacted for a virtual interview.