Job Summary

Houston Skilled Consultancy is seeking motivated and detail-oriented Overnight Remote Digital Support Associates to join our dynamic team. This fully remote role focuses on digital support tasks without requiring phone interactions, providing an ideal opportunity for candidates who thrive in written communication, problem-solving, and multitasking environments. You will play a critical role in supporting our clients digital platforms, ensuring seamless operations, accurate data handling, and timely resolution of digital support requests.

Key Responsibilities

• Monitor and manage digital support tickets and requests via chat, email, and internal systems.

• Troubleshoot and resolve technical and operational issues related to digital platforms.

• Update and maintain accurate records of client interactions and support activities.

• Collaborate with cross-functional teams to ensure smooth workflow and issue resolution.

• Identify recurring issues and suggest process improvements to enhance support efficiency.

• Adhere to company policies, data security protocols, and quality standards.

• Provide timely, clear, and professional communication in all digital correspondence.

Required Skills and Qualifications

• Strong written communication skills and attention to detail.

• Proficiency in using digital tools, ticketing systems, and Microsoft Office or Google Workspace.

• Ability to troubleshoot common technical issues independently.

• Self-motivated and able to work efficiently in a remote environment with minimal supervision.

• Strong organizational skills and the ability to manage multiple tasks simultaneously.

• Comfortable working overnight hours and maintaining focus during late shifts.

Experience

• Prior experience in digital support, customer service, or technical support is preferred but not required.

• Familiarity with remote work environments and digital collaboration tools is advantageous.

• Candidates with experience handling email and chat support will have an edge.

Working Hours

• Overnight shift: Typically from 10:00 PM – 6:00 AM (adjustable based on client needs).

• Fully remote position; work from any location with a reliable internet connection.

Knowledge, Skills, and Abilities

• Strong problem-solving and critical-thinking abilities.

• High level of computer literacy and comfort with navigating multiple digital platforms.

• Ability to adapt quickly to changing workflows and client requirements.

• Strong time management skills with the ability to prioritize tasks effectively.

• Commitment to providing high-quality digital support with professionalism and accuracy.

Benefits

• Competitive hourly pay: $25–$35/hr.

• Fully remote work with flexible setup options.

• Paid training and ongoing professional development.

• Opportunity for career growth within a reputable consultancy.

• Supportive and collaborative virtual work environment.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we value talent, dedication, and innovation. Joining our team means being part of a forward-thinking organization that invests in your success, offers competitive compensation, and supports a healthy work-life balance—even during overnight hours. If you enjoy problem-solving, digital platforms, and working remotely, this is the perfect opportunity for you to grow your career in digital support.

How to Apply

Interested candidates should submit their resume and a brief cover letter highlighting relevant skills and experience via our online application portal. Selected applicants will be contacted for a virtual interview.