Job Summary

Houston Skilled Consultancy is seeking enthusiastic and customer-focused individuals to join our team as Work From Home Technical Help Agents. This entry-level role is ideal for freshers or candidates looking to start their career in the IT support and customer service domain. You will be responsible for providing basic technical assistance, troubleshooting common issues, and ensuring a smooth customer experience. Comprehensive training will be provided to help you succeed in the role.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.

• Assist users with basic technical troubleshooting related to software, login issues, connectivity, and device setup.

• Record and track support requests using internal ticketing systems.

• Escalate complex technical problems to senior support staff when necessary.

• Maintain accurate documentation of user interactions and technical solutions.

• Provide exceptional customer service, ensuring a positive user experience.

• Follow standard operating procedures and meet performance benchmarks.

Required Skills and Qualifications

• Strong communication skills in English (both written and verbal).

• Basic understanding of computers, smartphones, and internet technologies.

• Ability to follow step-by-step instructions and troubleshoot common issues.

• Patient, attentive, and customer-oriented approach.

• Strong problem-solving ability with a willingness to learn.

• Working laptop/desktop with stable internet connection (mandatory for remote work).

Experience

• Freshers are welcome to apply.

• Prior experience in customer service, tech support, or BPO is a plus but not required.

• Training will be provided for all selected candidates.

Working Hours

• Full-time position.

• Flexible shift options depending on project requirements.

• Rotational shifts may apply, including weekends or evenings.

Knowledge, Skills, and Abilities

• Basic technical knowledge related to operating systems, browsers, and mobile devices.

• Ability to multitask and manage multiple customer interactions efficiently.

• Strong interpersonal and listening skills.

• Adaptability to changing workflows and processes.

• Ability to work independently in a remote environment.

Benefits

• Work-from-home convenience with zero commuting.

• Competitive compensation package.

• Paid training and continuous learning support.

• Opportunity to gain experience in the IT support and customer service industry.

• Growth opportunities into advanced technical roles or leadership positions.

Why Join Us

At Houston Skilled Consultancy, we believe in empowering individuals at the start of their careers. You will be part of a supportive team that values growth, skill development, and work-life balance. This role is perfect for anyone wishing to build a strong foundation in technical assistance while enjoying the comfort of working remotely.

How to Apply

Interested candidates can submit their updated resume along with basic contact details. Shortlisted applicants will be contacted for an online assessment and virtual interview.