Job Summary

Houston Skilled Consultancy is seeking a motivated and service-oriented Remote IT Service Desk Technician to join our expanding virtual support team. In this role, you will serve as the first point of contact for customers and employees seeking technical assistance. Whether troubleshooting basic issues, guiding users through setup processes, or escalating complex problems to senior technicians, you will play a critical part in ensuring a smooth and efficient IT support experience. Comprehensive training is provided, making this an excellent opportunity for individuals looking to begin or advance a career in IT support.

Key Responsibilities

• Serve as the initial contact for users requesting technical support via phone, email, and remote support tools.

• Diagnose and resolve basic hardware, software, and network issues.

• Assist users with system access, password resets, and account management.

• Provide guidance on standard IT procedures, tools, and applications.

• Log, track, and update support tickets in accordance with company service standards.

• Escalate complex or unresolved issues to senior IT professionals or relevant departments.

• Follow troubleshooting steps and documentation provided during training.

• Maintain excellent communication and customer service throughout the support process.

• Ensure compliance with data security, confidentiality, and IT policies.

Required Skills and Qualifications

• Basic understanding of computers, operating systems, and common software applications.

• Strong communication and customer service skills.

• Ability to follow instructions, technical scripts, and procedural guidelines.

• Good problem-solving and analytical thinking abilities.

• Ability to multitask and manage time efficiently in a remote environment.

• High level of patience, professionalism, and user-friendly communication.

• Willingness to learn and adapt to new systems and tools.

Experience

• No prior IT experience is required; full training is provided.

• Experience in customer service, technical support, or call center environments is an advantage but not mandatory.

Working Hours

• Full-time and part-time shifts available.

• Flexible scheduling depending on business needs.

• Remote work environment—requires a stable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities

• Basic knowledge of Windows or macOS environments.

• Ability to work independently and remain productive without direct supervision.

• Strong attention to detail when documenting issues and solutions.

• Ability to remain calm under pressure and handle challenging user situations professionally.

• Familiarity with ticketing systems or remote support tools (preferred but not required).

Benefits

• Competitive salary with performance-based incentives.

• Fully remote role with work-from-home flexibility.

• Paid training and continuous upskilling opportunities.

• Growth potential into senior technical roles, QA, or team leadership.

• Supportive and collaborative virtual team culture.

• Health and wellness benefits (based on region).

• Paid time off and holidays.

Why Join Us?

At Houston Skilled Consultancy, we believe in empowering talent through training, development, and meaningful career pathways. Joining our team means working in a supportive environment that values growth, innovation, and work-life balance. Whether you are beginning your IT journey or looking to advance your support skills, you will find a place where your contributions truly matter.

How to Apply

Interested candidates can submit their application by sending their updated resume and a brief cover note expressing interest in the role. Shortlisted applicants will be contacted for an online assessment and virtual interview.