Job Summary

Houston Skilled Consultancy is seeking a highly motivated and detail-oriented Remote Service Coordinator to join our dynamic team. This role is designed for professionals who thrive in a remote work environment and are passionate about providing exceptional service coordination across multiple projects. The ideal candidate will act as the key liaison between clients, service teams, and management, ensuring seamless communication, timely execution, and excellent customer satisfaction.

Key Responsibilities

• Coordinate and manage service requests from clients, ensuring prompt and accurate resolution.

• Serve as the primary point of contact for internal teams and external clients.

• Maintain and update records of service activities, schedules, and progress reports.

• Monitor project timelines and escalate issues to management when necessary.

• Collaborate with cross-functional teams to ensure service delivery aligns with client expectations.

• Assist in preparing reports, presentations, and documentation for client communications.

• Identify process improvements to enhance efficiency and client satisfaction.

Required Skills and Qualifications

• Proven experience in service coordination, customer support, or project management.

• Strong communication skills, both written and verbal.

• Excellent organizational skills and attention to detail.

• Ability to multitask and prioritize workload effectively.

• Comfortable working independently in a remote environment.

• Proficient in Microsoft Office Suite and common project management tools.

• Knowledge of CRM systems is an advantage.

Experience

• Minimum 2–4 years of experience in service coordination, client support, or a related role.

• Experience in a remote work setting is highly desirable.

• Familiarity with Canadian service standards and client expectations is a plus.

Working Hours

• Full-time position, standard business hours with flexibility as needed.

• Remote work allows for a comfortable work-life balance while meeting client needs.

Knowledge, Skills, and Abilities

• Exceptional problem-solving and decision-making skills.

• Strong interpersonal skills to effectively manage relationships with clients and teams.

• Ability to handle confidential information with discretion.

• Self-motivated and proactive in identifying solutions and improving processes.

• Adaptable to changing priorities and able to work efficiently under pressure.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work environment.

• Opportunities for professional growth and career advancement.

• Access to training and development programs.

• Collaborative and supportive team culture.

Why Join Houston Skilled Consultancy?

Joining Houston Skilled Consultancy means becoming part of a forward-thinking organization that values its employees, invests in their growth, and fosters a culture of collaboration. As a Remote Service Coordinator, you will play a pivotal role in shaping client experiences while enjoying the flexibility and convenience of a remote position.

How to Apply

Interested candidates are invited to submit their resume and a cover letter highlighting relevant experience and qualifications to us. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for interviews immediately.