Job Summary

Progressive Technology is seeking highly motivated and customer-focused Digital Contact Center Representatives to join our fully remote team. In this role, you will be responsible for providing exceptional chat-based support to our clients, ensuring inquiries and issues are resolved quickly and efficiently. This is an ideal opportunity for individuals who excel in written communication, enjoy problem-solving, and are looking for a flexible work-from-home arrangement.

As a Chat Representative, you will be the first point of contact for customers interacting through digital channels. Your ability to handle multiple conversations simultaneously while maintaining professionalism and accuracy is key to delivering a superior customer experience.

Key Responsibilities

• Respond promptly to customer inquiries via chat, providing accurate and helpful information.

• Resolve product or service issues efficiently, escalating when necessary.

• Maintain a professional, empathetic, and friendly demeanor in all digital interactions.

• Document customer interactions and track issues using company systems.

• Meet or exceed performance metrics, including response time, resolution rates, and customer satisfaction.

• Stay updated on product knowledge, policies, and procedures to provide accurate guidance.

• Collaborate with team members and supervisors to ensure a seamless customer experience.

Required Skills and Qualifications

• Excellent written communication skills with strong grammar and punctuation.

• Ability to multi-task and manage multiple chats simultaneously.

• Strong problem-solving skills and attention to detail.

• Basic technical proficiency and the ability to learn new software quickly.

• Professional and courteous demeanor, even under pressure.

• Reliable high-speed internet connection and a dedicated home workspace.

Experience

• Previous customer service, digital support, or chat support experience is preferred but not required.

• Experience with CRM systems, chat software, or online communication platforms is a plus.

Working Hours

• Flexible remote schedule with opportunities for part-time or full-time hours.

• Availability for varied shifts including evenings, weekends, and holidays may be required depending on client needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to build rapport through written communication.

• Time management and organizational skills to handle high volumes of chats efficiently.

• Ability to remain calm, patient, and professional in challenging situations.

• Continuous learning mindset to adapt to changing policies, products, and digital tools.

Benefits

• Competitive pay with weekly or bi-weekly payment options.

• Flexible work-from-home schedule.

• Access to ongoing training and development programs.

• Opportunity for career growth within Progressive Technology.

• Supportive team environment and recognition for high performance.

Why Join Progressive Technology

Joining Progressive Technology means becoming part of a forward-thinking organization that values innovation, flexibility, and employee development. Our fully remote work model empowers you to work from the comfort of your home while still being part of a dynamic, collaborative team. We prioritize employee well-being and provide the tools and support necessary to succeed in a growing digital customer service landscape.

How to Apply

Interested candidates should submit a current resume and a brief cover letter highlighting relevant skills and experience through our online application portal. Qualified applicants will be contacted for a virtual interview.