Job Summary

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our team as Remote Call Center Chat Representatives. This is a fully work-from-home position designed for those who are passionate about helping customers, solving problems, and providing exceptional support through online chat channels. No previous experience is required—successful candidates will receive full training and ongoing support to excel in this role.

Key Responsibilities

• Provide real-time customer assistance through chat-based communication channels.

• Respond to inquiries related to products, services, orders, and account information.

• Resolve customer issues with professionalism, empathy, and accuracy.

• Escalate complex cases to senior support teams when needed.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Meet daily performance targets related to response time, customer satisfaction, and issue resolution.

• Collaborate with internal teams to ensure consistent and quality customer experiences.

• Follow company policies, data protection guidelines, and communication standards.

Required Skills and Qualifications

• Excellent written communication skills with strong grammar and clarity.

• Ability to multitask, prioritize, and manage time efficiently in a remote environment.

• Basic computer literacy and comfort working with web-based tools or chat platforms.

• Strong problem-solving mindset and a customer-first attitude.

• Ability to remain calm, patient, and professional during challenging conversations.

• Reliable internet connection and a quiet workspace at home.

Experience

• No prior experience required—comprehensive training will be provided.

• Previous customer service, retail, or support experience is an asset but not mandatory.

Working Hours

• Flexible scheduling options available.

• Full-time and part-time shifts offered, including mornings, evenings, and weekends.

• Shifts are structured to support work-life balance while meeting business needs.

Knowledge, Skills, and Abilities

• Strong typing skills with the ability to respond quickly and accurately.

• Ability to learn new software applications and internal systems.

• High level of attention to detail and accuracy in customer communication.

• Emotional intelligence and the ability to handle sensitive or frustrated customers.

• Adaptability to changing policies, customer needs, and priorities.

Benefits

• 100% remote work—no commuting required.

• Paid training and continuous professional development.

• Competitive hourly pay with performance bonuses.

• Health and wellness benefits (eligibility based on role type).

• Supportive team culture with opportunities for advancement.

• Technology stipend for home office setup (where applicable).

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering people to grow professionally while maintaining the flexibility and convenience of remote work. You will be part of a forward-thinking company that values innovation, inclusivity, and exceptional customer experience. We invest in our employees and promote from within, offering clear career paths in customer support, operations, quality assurance, and leadership.

How to Apply

Interested candidates should submit their application through our online portal. Simply upload your updated resume and complete a brief online questionnaire. Shortlisted applicants will be contacted for a virtual interview.