Job Summary

The Elite Job is seeking a dedicated and customer-focused Remote Retail Support Advisor to support retail operations through online, phone, and chat-based assistance. This part-time role is ideal for individuals who enjoy helping customers, solving problems, and working flexible hours from the comfort of their home. You will play a key role in ensuring a smooth and positive customer experience by handling inquiries, processing product-related requests, and providing timely solutions.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to support retail-related inquiries.

• Assist customers with product information, order tracking, returns, exchanges, and service requests.

• Troubleshoot basic issues and escalate complex concerns to the appropriate retail support teams.

• Maintain accurate records of customer interactions in the CRM system.

• Deliver clear and professional communication in every interaction.

• Collaborate with internal teams to ensure efficient issue resolution.

• Adhere to company policies, performance guidelines, and service quality standards.

• Support retail promotional campaigns, loyalty programs, and seasonal activities when required.

Required Skills and Qualifications

• Strong interpersonal and communication skills in English (written and verbal).

• Excellent customer service mindset with the ability to stay calm and professional.

• Ability to multitask, manage time effectively, and prioritize incoming requests.

• Comfortable using digital tools, CRM systems, and online communication platforms.

• Problem-solving abilities with a detail-oriented approach.

• A reliable high-speed internet connection and a quiet workspace for remote work.

Experience

• Previous experience in customer service, retail support, call center operations, or online chat assistance is an asset but not mandatory.

• Training will be provided, making this role suitable for candidates starting their careers or transitioning into remote work.

Working Hours

• Part-time position with flexible scheduling options.

• Shifts may include mornings, evenings, and weekends based on business needs.

• Ideal for students, stay-at-home parents, or individuals seeking side-income opportunities.

Knowledge, Skills, and Abilities

• Strong understanding of customer care principles.

• Ability to quickly learn retail products, promotions, and company policies.

• Familiarity with online shopping processes and customer journey flows.

• Resilient, adaptable, and able to work independently with minimal supervision.

• Commitment to maintaining confidentiality and professionalism at all times.

Benefits

• Competitive hourly compensation.

• Work-from-home convenience with no commute required.

• Flexible scheduling suitable for diverse lifestyles.

• Paid training and ongoing skill development.

• Opportunity to grow into full-time roles based on performance.

• Supportive and dynamic remote team culture.

Why Join The Elite Job?

At The Elite Job, we believe in empowering individuals with meaningful, flexible work opportunities. As a Remote Retail Support Advisor, you will be part of a company that values your well-being, encourages growth, and recognizes the importance of work-life balance. You will have the chance to contribute to excellent customer experiences while building your professional skills in a fast-growing remote work environment.

How to Apply

Interested applicants are invited to submit their resume along with a brief cover letter outlining their interest in the role. Shortlisted candidates will be contacted for a virtual interview. Apply today and begin your journey with one of the most trusted flexible-work platforms in Canada—The Elite Job.