Job Summary

The Elite Job is seeking a dedicated and customer-focused Support Associate to join our remote team. In this role, you will be the first point of contact for customers, providing timely and accurate support through email, chat, and phone channels. You will handle inquiries, troubleshoot issues, and ensure an exceptional customer experience. This position is ideal for someone who is tech-savvy, highly organized, and passionate about delivering excellent service in a fast-paced remote environment.

Key Responsibilities

• Respond promptly to customer inquiries via chat, email, and phone calls.

• Provide accurate product/service information and support to resolve customer issues.

• Record and track interactions in the companys CRM system.

• Escalate complex concerns to the appropriate internal teams.

• Follow up with customers to ensure issues are fully resolved.

• Maintain customer satisfaction by ensuring professional and empathetic communication.

• Meet performance metrics such as response time, resolution rate, and customer satisfaction score.

• Collaborate with other departments to improve support processes and customer experience.

Required Skills and Qualifications

• Strong written and verbal communication skills in English.

• Basic understanding of customer service principles and best practices.

• Ability to stay calm under pressure and handle difficult customer situations professionally.

• Proficiency in using computers, CRM tools, and online communication platforms.

• Excellent time management and multitasking abilities.

• Problem-solving mindset and strong attention to detail.

Experience

• Minimum 1–2 years of experience in customer support, service desk, or a related field is preferred.

• Freshers with strong communication skills and a positive attitude are also encouraged to apply.

Working Hours

• Flexible remote working schedule.

• May include rotational shifts depending on business needs.

• Availability for occasional weekend or evening support may be required.

Knowledge, Skills, and Abilities

• Knowledge of customer support workflows and ticketing systems.

• Ability to learn new tools, software, and product information quickly.

• Strong interpersonal skills and a customer-first approach.

• Ability to work independently with minimal supervision.

• Strong organizational and prioritization skills.

Benefits

• Competitive salary package with performance bonuses.

• Remote work flexibility.

• Paid leaves and holiday benefits.

• Training and professional development opportunities.

• Supportive and growth-oriented work environment.

• Opportunity to work with an international team.

Why Join The Elite Job?

At The Elite Job, we believe in empowering our team members to succeed professionally and personally. We offer a collaborative environment where your ideas are valued, and your contributions make a direct impact. Our remote work model ensures work-life balance, while our growth-focused culture provides opportunities for long-term career advancement.

How to Apply

Interested candidates can submit their updated resume and a brief cover letter highlighting their relevant experience.
Applications may be sent through the official The Elite Job career portal or via the designated recruitment email provided in the job posting.