Job Summary

The American Red Cross is seeking compassionate and detail-oriented individuals to join our team as Remote Call Center Blood Schedulers. In this part-time, flexible role, you will play a vital part in connecting donors with lifesaving blood donation opportunities. You will engage with potential donors via phone and online channels, scheduling appointments, answering inquiries, and ensuring a seamless donation experience. This is an excellent opportunity for individuals seeking meaningful work that directly impacts lives, while enjoying the flexibility of a remote work environment.

Key Responsibilities

• Contact potential and returning blood donors to schedule donation appointments.

• Provide accurate information about donation eligibility, locations, and procedures.

• Update and maintain donor records in the database with precision.

• Follow up with donors to confirm appointments and provide necessary reminders.

• Handle donor questions, concerns, or special requirements in a courteous and professional manner.

• Collaborate with the team to meet scheduling goals and maintain donor satisfaction.

• Adhere to organizational policies and regulatory compliance requirements regarding donor data and privacy.

Required Skills and Qualifications

• Strong verbal communication skills and active listening abilities.

• Excellent organizational skills and attention to detail.

• Comfort working with computer systems, databases, and scheduling software.

• Ability to work independently in a remote environment while meeting targets.

• Empathy and professionalism when interacting with diverse donors.

• High school diploma or equivalent; college education preferred.

Experience

• Previous experience in customer service, call centers, or scheduling roles is highly desirable but not mandatory.

• Experience working in healthcare or nonprofit environments is a plus.

Working Hours

• Part-time, flexible schedule.

• Evening and weekend shifts may be available depending on donor demand.

• Minimum commitment of 15–20 hours per week preferred.

Knowledge, Skills, and Abilities

• Ability to multitask and manage multiple donor interactions efficiently.

• Strong interpersonal skills to create positive donor experiences.

• Familiarity with Microsoft Office Suite and basic CRM software.

• Ability to handle sensitive information confidentially.

• Problem-solving mindset with a proactive approach to challenges.

Benefits

• Competitive hourly pay with flexible scheduling.

• Work-from-home convenience.

• Opportunity to make a direct impact on saving lives.

• Professional development and training programs.

• Supportive, mission-driven work environment.

Why Join the American Red Cross?

By joining the American Red Cross, you become part of a global humanitarian organization dedicated to preventing and alleviating human suffering. This role allows you to contribute meaningfully to your community, make a tangible difference in peoples lives, and work in a flexible and supportive environment where your efforts directly save lives.

How to Apply

Interested candidates should submit their resume and a brief cover letter outlining relevant experience and interest in the role. Applications can be submitted through the American Red Cross careers portal [insert link] or via email to us.