Job Summary

Houston Skilled Consultancy is seeking a dedicated and detail-oriented Work From Home Customer Support Representative for our non-voice chat and email support process. This role is ideal for individuals who excel at written communication, enjoy problem-solving, and thrive in a remote work environment. You will be responsible for managing customer queries, providing timely resolutions, and ensuring a seamless experience for our clients while maintaining the highest standards of professionalism and accuracy.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat and email.

• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.

• Document interactions and maintain accurate records in the CRM system.

• Escalate complex issues to the appropriate department when necessary.

• Maintain knowledge of company products, services, and policies to provide accurate information.

• Follow established workflows and standard operating procedures for non-voice support.

• Contribute to continuous improvement initiatives to enhance the overall customer experience.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong typing speed and accuracy.

• Ability to handle multiple chats/emails simultaneously with attention to detail.

• Basic computer skills, including proficiency in MS Office and web-based applications.

• Customer-focused mindset with strong problem-solving abilities.

• Ability to work independently in a remote environment while meeting deadlines.

Experience

• Freshers are welcome to apply.

• Previous experience in customer support, chat/email support, or BPO operations is a plus.

Working Hours

• Flexible work-from-home schedule.

• Shifts may include weekdays, weekends, or rotational timings depending on client requirements.

• Full-time availability preferred.

Knowledge, Skills, and Abilities

• Excellent written communication and grammar skills.

• Strong attention to detail and organizational skills.

• Ability to quickly adapt to new tools, processes, and technologies.

• Patience, empathy, and a proactive approach to problem-solving.

• Capability to handle high-volume customer interactions efficiently.

Benefits

• Work from the comfort of your home with a fully remote setup.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and skill enhancement.

• Flexible work schedule promoting work-life balance.

• Supportive team environment with regular training and guidance.

Why Join Houston Skilled Consultancy

• Be part of a dynamic and growing organization with a strong focus on employee development.

• Gain valuable experience in customer service operations with global clients.

• Work in a fully remote environment with opportunities for career growth.

• Join a company that values innovation, teamwork, and employee well-being.

How to Apply

Interested candidates are invited to submit their resume along with a brief cover letter highlighting relevant skills and experience to us. Shortlisted candidates will be contacted for an online assessment and interview.