Job Summary

Houston Skilled Consultancy is seeking a dedicated and articulate Customer Support Executive to join our remote operations team. In this role, you will be the primary point of contact for customers, ensuring their inquiries, concerns, and feedback are handled efficiently and professionally. You will provide high-quality service across phone, chat, and email channels, delivering an excellent customer experience that reflects our companys commitment to quality and care.

Key Responsibilities

• Handle inbound and outbound customer calls, chats, and emails with professionalism and empathy.

• Resolve customer issues promptly, providing accurate information about products and services.

• Record all customer interactions, feedback, and complaints in the CRM system.

• Escalate complex issues to the relevant department while ensuring timely resolution.

• Follow up with customers to ensure satisfaction and closure of their concerns.

• Maintain up-to-date knowledge of company offerings, updates, and promotions.

• Collaborate with internal teams to improve service quality and customer experience.

• Meet or exceed individual and team performance metrics related to service quality, accuracy, and response time.

Required Skills and Qualifications

• Excellent communication skills in English (both verbal and written).

• Strong listening and problem-solving abilities.

• Proficiency in MS Office, email handling, and CRM software.

• Ability to multitask and prioritize in a fast-paced environment.

• High attention to detail with a customer-centric attitude.

• Self-motivated with the ability to work independently and as part of a team.

Experience

• Freshers and experienced candidates are welcome to apply.

• Prior experience in customer support, call center, or BPO roles will be an advantage.

Working Hours

• Flexible Work-from-Home schedule.

• Shifts may vary based on project requirements (Day/Night/Rotational).

• Full-time and part-time options available.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.

• Familiarity with CRM tools, ticketing systems, or chat platforms.

• Ability to handle sensitive customer data with integrity and confidentiality.

• Strong interpersonal skills and a positive, professional demeanor.

• Ability to learn quickly and adapt to new technologies and processes.

Benefits

• Work-from-home convenience with a stable internet connection.

• Competitive salary and performance-based incentives.

• Paid training and growth opportunities within the company.

• Supportive team culture and continuous learning environment.

• Opportunity to work with a reputable consultancy serving diverse clients across industries.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in empowering talent and promoting a work culture built on trust, collaboration, and innovation. Joining our team means becoming part of a growing network of professionals dedicated to providing world-class customer support. You will have the freedom to work remotely while building your career with a company that values your contributions and growth.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line Application for Customer Support Executive – Work from Home.
Shortlisted candidates will be contacted for an online interview.