Job Summary

The Elite Job is looking for dynamic and customer-focused professionals to join our Remote Customer Support Team in Kenya. As a Customer Support Representative, you will be the first point of contact for our clients, providing assistance through chat, email, and phone. This role is ideal for individuals who enjoy solving problems, communicating effectively, and ensuring customer satisfaction — all while working from the comfort of home.

Key Responsibilities

• Respond promptly to customer inquiries through multiple communication channels (chat, email, and phone).

• Resolve customer issues efficiently, ensuring a high level of satisfaction.

• Maintain accurate and detailed records of customer interactions using CRM tools.

• Collaborate with internal teams to escalate and address complex issues.

• Provide detailed product or service information to customers as needed.

• Follow communication procedures, guidelines, and policies.

• Continuously identify ways to improve customer experience and operational efficiency.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Proficiency in using computers, online tools, and customer service software.

• Ability to remain calm and professional under pressure.

• Reliable internet connection and a quiet home workspace.

• Basic understanding of CRM or ticketing systems is an advantage.

Experience

• 0–2 years of experience in customer support, help desk, or related roles.

• Fresh graduates are encouraged to apply — full training will be provided.

Working Hours

• Flexible shifts available — morning, afternoon, and evening schedules.

• Candidates must be willing to work weekends or holidays if required.

• Full-time and part-time remote opportunities available.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.

• Ability to multitask, prioritize, and manage time effectively.

• Customer-oriented mindset with empathy and patience.

• Tech-savvy with the ability to learn new systems quickly.

• Self-motivated, disciplined, and able to work independently in a remote setting.

Benefits

• Competitive salary and performance-based incentives.

• Work-from-home flexibility with no commute stress.

• Paid training and career development opportunities.

• Supportive and inclusive remote work culture.

• Health and wellness programs (based on eligibility).

Why Join The Elite Job

At The Elite Job, we value people who bring passion, dedication, and positivity to their work. Joining our remote support team means becoming part of a global organization that invests in your growth and success. You will work with a diverse and talented team while making a real impact on customer satisfaction worldwide.

How to Apply

If you are ready to start an exciting career in remote customer support, send your updated CV and a brief cover letter highlighting your communication skills and availability to us with the subject line: Remote Customer Support – Kenya.