Job Summary

The Elite Job is seeking a detail-oriented and analytical Part-Time Customer Review Analyst to join our dynamic team. In this role, you will be responsible for monitoring, evaluating, and analyzing customer reviews across multiple platforms to identify trends, insights, and areas for improvement. Your work will help improve customer satisfaction, guide product enhancements, and support the companys commitment to delivering exceptional experiences. This is an ideal opportunity for individuals seeking flexible, remote work while contributing to meaningful business decisions.

Key Responsibilities

• Collect and review customer feedback from multiple channels, including e-commerce platforms, social media, and internal systems.

• Analyze customer reviews for trends, recurring issues, and opportunities for product or service improvement.

• Create detailed reports summarizing findings and provide actionable insights to management and relevant teams.

• Collaborate with customer support, marketing, and product teams to implement improvements based on review analysis.

• Monitor competitor reviews to identify market trends and areas for differentiation.

• Maintain organized records of review data and ensure accuracy and confidentiality.

Required Skills and Qualifications

• Strong analytical and critical thinking skills.

• Excellent written and verbal communication skills.

• Attention to detail with the ability to identify patterns and anomalies in customer feedback.

• Basic knowledge of Microsoft Excel, Google Sheets, or other data analysis tools.

• Familiarity with online review platforms (Amazon, Yelp, Trustpilot, etc.) is a plus.

• Ability to work independently and meet deadlines in a remote work environment.

Experience

• Prior experience in data analysis, customer service, quality assurance, or related fields is preferred but not mandatory.

• Fresh graduates or individuals with relevant internship experience are encouraged to apply.

Working Hours

• Part-time position, approximately 15–20 hours per week.

• Flexible schedule; candidates can choose shifts based on availability.

• Remote work from home.

Knowledge, Skills, and Abilities

• Ability to interpret qualitative data and summarize key insights.

• Strong organizational skills and ability to manage multiple tasks simultaneously.

• Proficiency in basic data reporting and visualization.

• Capability to handle confidential customer information with discretion.

Benefits

• Competitive hourly compensation.

• Flexible working hours and remote work opportunity.

• Opportunity to gain experience in data analysis, market research, and customer experience management.

• Supportive and collaborative work environment.

• Letter of recommendation and career growth opportunities for outstanding performers.

Why Join The Elite Job

At The Elite Job, we believe in fostering talent and providing opportunities for professional growth. Joining our team as a Part-Time Customer Review Analyst allows you to develop your analytical and communication skills while making a real impact on the customer experience. You will work with a diverse and supportive team that values innovation, feedback, and excellence.

How to Apply

Interested candidates are invited to submit their resume along with a brief cover letter highlighting relevant skills and experience to us. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.