Job Summary

The Elite Job is seeking a detail-oriented and highly organized E-commerce Order Processing Associate to join our growing team. In this role, you will be responsible for managing customer orders from start to finish, ensuring accuracy, efficiency, and exceptional service. This position is crucial to maintaining smooth operations and supporting our commitment to delivering an excellent shopping experience for every customer.

Key Responsibilities

• Accurately process and manage customer orders across multiple e-commerce platforms.

• Verify order details, payment information, and shipping addresses to ensure accuracy.

• Coordinate with warehouse and logistics teams to ensure timely order fulfillment.

• Handle returns, exchanges, and refunds in compliance with company policies.

• Monitor inventory levels and report discrepancies to management.

• Maintain up-to-date records of all orders, transactions, and communications.

• Respond to customer inquiries related to order status, delivery, or issues.

• Collaborate with cross-functional teams to improve order processing efficiency.

• Ensure all processes comply with company policies and quality standards.

Required Skills and Qualifications

• Strong attention to detail with excellent organizational skills.

• Proficiency in using e-commerce platforms (e.g., Shopify, Amazon, WooCommerce, or similar).

• Basic understanding of order management systems and inventory tracking tools.

• Effective communication skills, both written and verbal.

• Ability to multitask and prioritize in a fast-paced environment.

• Problem-solving mindset with a proactive approach to challenges.

• Basic proficiency in Microsoft Office Suite (Excel, Word) or Google Workspace.

Experience

• Minimum of 1–2 years of experience in e-commerce, retail, or order processing roles.

• Previous experience in customer service, logistics, or inventory management is an advantage.

Working Hours

• Full-time position (40 hours per week).

• Standard business hours, Monday to Friday, with occasional weekend or evening support during peak seasons.

Knowledge, Skills, and Abilities

• Knowledge of e-commerce operations and order fulfillment processes.

• Ability to work independently and as part of a collaborative team.

• Strong time management and prioritization abilities.

• Adaptability to changing processes and technologies.

• Commitment to accuracy, efficiency, and customer satisfaction.

Benefits

• Competitive salary package with performance-based incentives.

• Health and wellness benefits.

• Paid time off, including vacation and holidays.

• Professional development and training opportunities.

• Dynamic and inclusive work environment with opportunities for career growth.

Why Join The Elite Job

At The Elite Job, we believe our people are our greatest asset. We are committed to creating a supportive and innovative workplace where talent can thrive. By joining our team, you will be part of a forward-thinking company that values dedication, efficiency, and customer satisfaction. We offer not just a job, but a career path with opportunities for personal and professional development.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting their relevant experience and skills to us