Job Summary

At The Elite Job, we pride ourselves on delivering exceptional service and creating meaningful experiences for our clients. We are seeking a Junior Executive for our Customer Experience Team to support and enhance our customer engagement journey. This role is ideal for individuals who are passionate about client relations, problem-solving, and driving customer satisfaction. The Junior Executive will play a key role in building long-term relationships with customers, ensuring their needs are met while contributing to the companys growth and reputation.

Key Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and digital platforms.

• Handle client concerns and complaints with professionalism and efficiency, ensuring timely resolution.

• Assist in developing and implementing strategies to improve customer satisfaction and loyalty.

• Collaborate with internal teams to deliver consistent and seamless customer experiences.

• Maintain accurate records of customer interactions and feedback.

• Provide support in preparing reports on customer service metrics and trends.

• Suggest and contribute ideas for process improvement and enhanced customer engagement.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Communications, Marketing, or a related field.

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with the ability to build rapport quickly.

• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools.

• Customer-focused mindset with problem-solving abilities.

• Ability to remain calm under pressure and manage difficult conversations effectively.

Experience

• 0–2 years of relevant experience in customer service, client relations, or customer experience management.

• Internship or prior experience in customer-facing roles will be an advantage.

Working Hours

• Full-time position, Monday to Friday, 9:00 AM – 6:00 PM.

• Occasional flexibility may be required based on business needs.

Knowledge, Skills, and Abilities

• Strong organizational and time-management skills.

• Adaptability to work in a fast-paced and dynamic environment.

• Analytical thinking with the ability to interpret data and generate insights.

• Team player with a proactive attitude.

• Commitment to delivering high-quality customer experiences.

Benefits

• Competitive salary with performance-based incentives.

• Health and wellness benefits.

• Paid annual leave and company-recognized holidays.

• Professional development opportunities, including training and mentorship.

• Positive and collaborative workplace culture.

• Opportunities for career progression within the company.

Why Join The Elite Job?

At The Elite Job, you will be part of a forward-thinking company that values innovation, growth, and people. We believe in nurturing talent and providing an environment where individuals can thrive professionally and personally. Joining us means becoming a part of a team that is committed to excellence, teamwork, and creating extraordinary customer experiences.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their suitability for the role to us.