Job Summary:

We are seeking a dedicated and customer-focused Customer Service Product Support Specialist to join our team at The Elite Job. In this role, you will act as the primary point of contact for customers, providing exceptional support and resolving technical or product-related issues. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or live chat, ensuring timely and effective solutions.

• Provide detailed information about products, features, and usage to help customers make the most of their purchase.

• Troubleshoot and resolve product-related issues, escalating complex cases to appropriate teams when necessary.

• Document and track all customer interactions using the companys CRM system.

• Collaborate with internal teams, including product development and quality assurance, to ensure customer concerns are addressed effectively.

• Identify recurring issues and provide feedback to improve product performance and user experience.

• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.

• Achieve individual and team performance targets related to response time, customer satisfaction, and issue resolution.

Required Skills and Qualifications:

• Bachelors degree in Business Administration, Communications, or a related field (preferred but not mandatory).

• Proven experience in customer service, technical support, or a similar role.

• Excellent verbal and written communication skills with a customer-centric approach.

• Strong problem-solving and analytical abilities.

• Proficiency in using customer support software, CRM systems, and Microsoft Office tools.

• Ability to manage multiple tasks and prioritize in a fast-paced environment.

• High attention to detail and organizational skills.

Experience:

• Minimum: 1-2 years of experience in customer service or product support.

• Preferred: Experience in a technology-driven or e-commerce environment.

Working Hours:

• Full-time position with flexible working hours.

• Standard schedule: Monday to Friday, 9:00 AM – 6:00 PM (may require occasional weekend or evening support based on customer demand).

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service best practices.

• Familiarity with troubleshooting techniques for software or hardware products.

• Ability to remain calm and professional under pressure.

• Strong interpersonal skills to build positive relationships with customers and colleagues.

• Quick learner with adaptability to new tools and processes.

Benefits:

• Competitive salary with performance-based incentives.

• Health insurance and wellness programs.

• Paid time off, including vacation and sick leave.

• Opportunities for professional growth and development.

• Work-from-home flexibility (based on company policy).

• Employee discounts on company products and services.

Why Join The Elite Job?

At The Elite Job, we believe in creating a supportive and innovative work environment where every team member is valued. By joining us, you will have the opportunity to work with a dynamic team, gain hands-on experience with industry-leading products, and contribute to delivering world-class customer service. We prioritize career growth and provide continuous training to help you excel in your role.

How to Apply:

If you are passionate about customer service and eager to grow your career, we would love to hear from you!
Apply now by sending your resume and a brief cover letter to us with the subject line: Customer Service Product Support Specialist