Job Summary:

The Elite Job is looking for a skilled and motivated Technical Support Specialist to join our remote team. In this role, you will be responsible for troubleshooting technical issues, providing timely resolutions, and ensuring a seamless customer experience. You will work closely with clients, understand their technical concerns, and deliver efficient support through email, chat, and phone. This position is ideal for individuals who are passionate about technology, customer service, and problem-solving.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and phone in a professional and timely manner.

• Diagnose and troubleshoot software, hardware, and connectivity issues.

• Guide customers through step-by-step solutions to resolve technical problems.

• Escalate complex issues to higher-level technical teams when necessary.

• Maintain detailed documentation of customer interactions and technical issues.

• Ensure high customer satisfaction by providing clear communication and prompt resolutions.

• Stay updated on company products, services, and technical updates to deliver accurate support.

• Collaborate with other departments to improve support processes and customer experience.

Required Skills and Qualifications:

• Strong understanding of computer systems, software, and networking fundamentals.

• Excellent problem-solving and analytical skills.

• Proficient in remote troubleshooting techniques.

• Ability to explain technical concepts to non-technical users in a clear and simple manner.

• Strong written and verbal communication skills in English.

• Ability to multitask and manage time effectively in a fast-paced environment.

Experience:

• Minimum 1-2 years of experience in technical support or a similar role preferred.

• Freshers with strong technical knowledge and communication skills are encouraged to apply.

Working Hours:

• Flexible working hours with shifts available to accommodate global customers.

• Full-time position with remote work flexibility.

Knowledge, Skills, and Abilities:

• Familiarity with Windows, macOS, and Linux operating systems.

• Basic understanding of networking, VPNs, and firewalls.

• Knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus.

• Strong customer service orientation and ability to handle high-pressure situations.

• Ability to work independently and as part of a distributed team.

Benefits:

• 100% remote work opportunity – work from anywhere.

• Competitive salary package with performance incentives.

• Health and wellness benefits.

• Paid time off and flexible leave policy.

• Opportunities for career growth and skill development.

• Supportive and collaborative work environment.

Why Join The Elite Job?

At The Elite Job, we believe in empowering our employees to learn, grow, and excel in their careers. You will be part of a dynamic and innovative team that values creativity, collaboration, and continuous improvement. We prioritize work-life balance and offer a supportive environment where your contributions truly matter.

How to Apply:

Interested candidates can apply by sending their updated resume and a brief cover letter to us  with the subject line:
Application for Technical Support Specialist – Remote
Shortlisted candidates will be contacted for an online interview.