Job Summary

SysTechCare Support, in partnership with T-Mobile, is looking for highly motivated and customer-focused individuals to join our team as Remote Customer Service Account Associates. In this role, you will be the first point of contact for our valued customers, assisting them with account-related queries, billing concerns, and service support. Your ability to provide exceptional customer experiences while maintaining professionalism in a remote setting will be key to your success.

Key Responsibilities

• Handle incoming calls, emails, or chat inquiries from T-Mobile customers regarding accounts, plans, and services.

• Provide accurate information and resolve customer concerns related to billing, account changes, and technical issues.

• Maintain high levels of customer satisfaction by delivering timely and effective solutions.

• Update customer accounts and document interactions in the CRM system accurately.

• Promote T-Mobile products and services when appropriate to enhance customer value.

• Adhere to performance metrics such as call handling time, resolution rate, and customer satisfaction scores.

• Escalate complex issues to appropriate departments while ensuring a seamless customer experience.

Required Skills and Qualifications

• Excellent communication skills (verbal and written) with a customer-first approach.

• Ability to handle high-volume customer interactions with patience and empathy.

• Strong problem-solving skills and attention to detail.

• Proficient in using computers, CRM tools, and multitasking across applications.

• Ability to work independently in a remote environment.

• High school diploma or equivalent required; bachelors degree preferred.

Experience

• Minimum: 1 year of customer service experience (call center or remote support preferred).

• Prior experience in telecommunications or subscription-based services is an advantage.

Working Hours

• Full-time position with flexible schedules.

• Availability to work evenings, weekends, and holidays as required.

• Must be able to work in shifts within a 24/7 operational environment.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.

• Ability to adapt to new technologies and software quickly.

• Strong interpersonal skills and ability to build rapport with customers.

• Positive attitude and a team-oriented mindset.

Benefits

• Competitive base salary with performance-based incentives.

• Health, dental, and vision insurance coverage.

• Paid time off and holidays.

• Retirement savings plan.

• Employee discounts on T-Mobile products and services.

• Opportunities for career growth and professional development.

Why Join SysTechCare Support?

• Work remotely from the comfort of your home while supporting a leading global telecom brand.

• Be part of a dynamic, inclusive, and growth-oriented culture.

• Comprehensive training and continuous learning opportunities.

• Competitive compensation and recognition programs for top performers.

How to Apply

If you are passionate about customer service and eager to build a rewarding career with T-Mobile through SysTechCare Support, apply now by submitting your updated resume and cover letter through our official careers page. Selected candidates will be contacted for the next steps in the hiring process.