Job Summary

SysTechCare Support is seeking a highly motivated and customer-focused Remote Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, delivering exceptional support and ensuring their inquiries are handled efficiently. You will work remotely, assisting customers via phone, email, and chat, resolving issues promptly while maintaining the highest level of professionalism and empathy.

Key Responsibilities

• Respond to customer inquiries through multiple channels (phone, email, live chat) in a timely and accurate manner.

• Troubleshoot and resolve product or service-related issues effectively.

• Document and track all customer interactions using our CRM system.

• Escalate complex issues to the appropriate department when necessary.

• Provide product information, guidance, and support to ensure customer satisfaction.

• Maintain a high level of knowledge about company products and services.

• Monitor customer feedback and report recurring issues to management for process improvement.

• Meet or exceed performance targets related to response time, resolution, and customer satisfaction scores.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong problem-solving and active listening abilities.

• Ability to multitask and manage time efficiently in a remote environment.

• Proficiency in using customer support tools, CRM software, and Microsoft Office Suite.

• High-speed internet connection and a reliable computer setup.

• Strong customer service orientation and a positive attitude.

Experience

• Minimum: 1 year of experience in customer support or a related field (call center, helpdesk, or remote support).

• Preferred: Experience with remote work tools (Zoom, Slack, Teams) and ticketing systems (Zendesk, Freshdesk).

Working Hours

• Flexible shifts with a requirement to work 8 hours per day.

• Rotational shifts may include evenings, weekends, and holidays based on business needs.

Knowledge, Skills, and Abilities

• In-depth knowledge of customer service principles and practices.

• Strong technical aptitude for learning new software tools.

• Ability to stay calm and professional under pressure.

• High attention to detail and organizational skills.

• Self-motivated, proactive, and able to work independently in a remote environment.

Benefits

• Competitive salary package.

• Performance-based incentives and bonuses.

• Paid time off and holidays.

• Health insurance and wellness programs.

• Opportunities for career advancement and professional development.

• Work from the comfort of your home with flexible scheduling.

Why Join SysTechCare Support?

At SysTechCare Support, we value innovation, collaboration, and customer-centricity. Joining our team means becoming part of a supportive, forward-thinking organization that invests in your growth. If you are passionate about delivering top-notch customer experiences and want to build a rewarding remote career, this role is perfect for you!

How to Apply

Interested candidates can apply by sending their updated resume and a short cover letter to us with the subject line: Application for Remote Customer Support Specialist.
Alternatively, visit our careers page  to apply online.