Job Summary:

SysTechCare Support is looking for a dedicated Remote Healthcare Customer Service Representative to join our growing team. In this role, you will be the first point of contact for patients, healthcare providers, and clients, offering assistance with inquiries related to medical services, insurance claims, billing, appointments, and general healthcare support. The ideal candidate should have strong communication skills, empathy, and the ability to handle sensitive patient information while ensuring compliance with HIPAA regulations.

Key Responsibilities:

• Respond to incoming calls, emails, and chat messages from patients and healthcare providers regarding medical services, prescriptions, and insurance queries.

• Provide accurate information about healthcare plans, benefits, and claims processing.

• Schedule, confirm, or reschedule patient appointments in coordination with healthcare providers.

• Handle billing and payment inquiries, ensuring clear communication of charges and payment options.

• Escalate complex or urgent issues to the appropriate department while maintaining professionalism and timely follow-up.

• Document all interactions accurately in the CRM system and ensure compliance with HIPAA and company privacy policies.

• Assist patients with navigating online portals and submitting forms for authorizations or medical records.

• Deliver exceptional customer service to promote patient satisfaction and trust.

Required Skills and Qualifications:

• High school diploma or equivalent (Bachelors degree in healthcare or related field is preferred).

• Excellent verbal and written communication skills in English.

• Strong listening skills and the ability to show empathy and patience when handling sensitive healthcare matters.

• Basic knowledge of healthcare terminology, insurance plans, and medical billing processes.

• Proficient in using computers, CRM software, and MS Office applications.

• Ability to multitask and manage time effectively in a fast-paced environment.

Experience:

• Previous experience in customer service (healthcare call center, medical office, or insurance company) is highly desirable.

• Freshers with excellent communication skills and willingness to learn healthcare processes are also welcome.

Working Hours:

• Flexible shifts available.

• Full-time and part-time options (8-hour shifts for full-time; 4-hour shifts for part-time).

• Weekend availability may be required based on business needs.

Knowledge, Skills, and Abilities:

• Knowledge of HIPAA compliance and patient confidentiality practices.

• Ability to handle difficult situations calmly and professionally.

• Problem-solving and critical-thinking skills for resolving patient concerns efficiently.

• Strong organizational skills and attention to detail.

Benefits:

• Competitive salary with performance-based incentives.

• Paid training and continuous learning opportunities.

• Health, dental, and vision insurance for eligible employees.

• Paid time off, sick leave, and holiday benefits.

• Opportunity to work from home with all necessary tools provided by the company.

• Career growth and internal promotion opportunities.

Why Join SysTechCare Support?

At SysTechCare Support, we value our employees as much as our patients. By joining our team, you will become part of an organization that is dedicated to improving healthcare access while ensuring a supportive and collaborative remote work environment. We offer excellent growth opportunities, a healthy work-life balance, and the chance to make a real impact in peoples lives every day.

How to Apply:

Interested candidates should submit their updated resume along with a short cover letter explaining their interest in the role to us.
Please mention Remote Healthcare Customer Service Representative in the subject line.