Job Summary:

SysTechCare Support is seeking motivated and enthusiastic individuals to join our remote support team for American Airlines. This is a part-time, work-from-home opportunity ideal for candidates who are looking to start their career in customer service without prior experience. You will be assisting customers with travel-related inquiries, booking assistance, and basic account support, ensuring a seamless and positive experience for all passengers. Comprehensive training will be provided.

Key Responsibilities:

• Respond to customer inquiries via chat, email, or phone in a professional and friendly manner.

• Assist with flight bookings, itinerary changes, and cancellations.

• Provide information about American Airlines services, policies, and promotions.

• Resolve basic customer issues or escalate complex cases to senior representatives.

• Ensure accuracy while entering customer details into the system.

• Maintain excellent customer satisfaction and adhere to service quality standards.

Required Skills and Qualifications:

• Strong communication skills (both written and verbal).

• Basic computer literacy and ability to navigate multiple applications.

• Good problem-solving and active listening skills.

• Ability to remain calm and courteous under pressure.

• Self-motivated and disciplined to work remotely.

Experience:

• No prior experience required – full training provided.

• Customer service experience is a plus but not mandatory.

Working Hours:

• Flexible part-time schedule (10–25 hours per week).

• Shifts may include evenings, weekends, and holidays based on business needs.

Knowledge, Skills, and Abilities:

• Ability to learn and adapt to airline booking systems quickly.

• Strong attention to detail and accuracy in handling customer data.

• Time management and multitasking skills in a remote work environment.

Benefits:

• Competitive hourly pay.

• Work from the comfort of your home – no commute!

• Paid training to ensure your success.

• Employee travel discounts after the qualifying period.

• Career growth opportunities within the airline support sector.

Why Join Us:

• Start your career with one of the worlds leading airline brands.

• Gain valuable remote work experience without prior expertise.

• Enjoy flexibility to balance work with personal life.

• Be part of a supportive team that values learning and growth.

How to Apply:

Interested candidates can apply by submitting their updated resume through our official careers page or email. Shortlisted applicants will be contacted for an online assessment and a virtual interview.