Job Summary

SysTechCare Support is seeking enthusiastic and detail-oriented individuals to join our team as Remote Pharmacy Technician (Inbound Call Support). This is an entry-level opportunity with no prior experience required, making it ideal for individuals eager to start a rewarding career in healthcare support. You will handle inbound calls, assist patients with medication-related inquiries, verify prescriptions, and ensure accurate data entry while delivering exceptional customer service—all from the comfort of your home.

Key Responsibilities

• Answer inbound calls from patients, pharmacies, and healthcare providers regarding prescription orders.

• Assist customers with medication refills, prescription status, and insurance-related inquiries.

• Accurately input prescription information into the system while following compliance and privacy guidelines (HIPAA).

• Coordinate with pharmacists to resolve any prescription discrepancies or medication concerns.

• Maintain detailed and accurate call logs and records in the companys CRM system.

• Provide clear, professional, and empathetic communication to ensure customer satisfaction.

• Follow company policies, confidentiality regulations, and industry standards at all times.

Required Skills and Qualifications

• High School Diploma or equivalent (GED) required; Associate degree in healthcare or related field preferred.

• Excellent verbal and written communication skills in English.

• Strong attention to detail and ability to multitask effectively in a remote environment.

• Basic computer skills and familiarity with Microsoft Office tools.

• Ability to learn pharmacy-related terminology and processes through provided training.

• Reliable internet connection and a quiet workspace for remote work.

Experience

• No prior experience required – full training will be provided.

• Previous experience in customer service or call center operations is a plus but not mandatory.

Working Hours

• Full-time and part-time positions available.

• Flexible shifts, including weekdays, evenings, and weekends.

• Remote work with scheduled breaks provided.

Knowledge, Skills, and Abilities

• Strong problem-solving and organizational skills.

• Ability to work independently with minimal supervision.

• Customer-focused approach with a positive attitude.

• Willingness to adapt and learn in a fast-paced environment.

Benefits

• Competitive hourly pay with performance-based incentives.

• Paid training and certification assistance.

• Health, dental, and vision insurance options (for eligible employees).

• Paid time off and remote work flexibility.

• Opportunities for career advancement within the healthcare and support sector.

Why Join SysTechCare Support?

At SysTechCare Support, we value innovation, empathy, and growth. Joining our team means becoming part of a supportive work culture that prioritizes employee development and work-life balance. We offer remote flexibility, industry-leading training, and career progression opportunities in a stable and growing healthcare industry.

How to Apply

Interested candidates can apply by submitting their updated resume along with a brief cover letter via our official careers page.
(Or email your resume to us with the subject line: Application – Remote Pharmacy Technician.)