Job Summary:

Houston Skilled Consultancy is looking for a dedicated Remote Technical Support Specialist to provide exceptional technical assistance to our clients from the comfort of your home. This role involves troubleshooting hardware and software issues, guiding customers through problem resolution, and ensuring smooth system operations. We provide a company laptop and necessary equipment to make your work-from-home experience efficient and professional.

If you are tech-savvy, customer-oriented, and eager to work in a flexible remote environment, this opportunity is perfect for you!

Key Responsibilities:

• Respond to customer inquiries via email, chat, or phone regarding technical issues.

• Diagnose and resolve software, hardware, and connectivity problems.

• Assist customers in installing applications and configuring systems.

• Escalate complex technical issues to higher-level support teams when necessary.

• Maintain accurate records of customer interactions and solutions in the ticketing system.

• Follow up with customers to ensure complete resolution and satisfaction.

• Stay updated on the latest technological trends, updates, and company products.

Required Skills and Qualifications:

• Strong knowledge of computer systems, networks, and troubleshooting methods.

• Proficiency in Windows and basic knowledge of macOS/Linux systems.

• Excellent problem-solving and analytical skills.

• Good communication skills in English (both written and verbal).

• Ability to explain technical information in a clear, simple manner to non-technical users.

• A reliable internet connection and a quiet work environment.

Experience:

• Freshers and experienced candidates are welcome to apply.

• Previous experience in technical support, IT helpdesk, or customer service is an advantage but not mandatory.

Working Hours:

• Flexible shifts available: Full-time and Part-time options.

• Rotational shifts including weekends may apply based on client requirements.

Knowledge, Skills, and Abilities:

• Ability to multitask and manage time effectively in a remote setting.

• Familiarity with remote support tools and applications (e.g., TeamViewer, AnyDesk).

• Strong interpersonal skills and customer-centric mindset.

• Quick learner with adaptability to new technologies and tools.

Benefits:

• Free company laptop and necessary work equipment.

• Competitive salary package with performance incentives.

• Work-from-home flexibility with no commute hassles.

• Paid training to enhance your technical skills.

• Career growth opportunities within the organization.

Why Join Us:

At Houston Skilled Consultancy, we value our employees and empower them to succeed in a digital workplace. You will be part of a supportive team that promotes learning, innovation, and growth. This is your chance to build a career in IT support while enjoying the freedom of working remotely with world-class resources provided by the company.

How to Apply:

Interested candidates can apply online by sending their updated resume and a brief cover letter to us with the subject line:
Application for Remote Technical Support – Free Laptop