Job Summary

Zoho is seeking highly motivated Technical Support Engineers to join our dynamic customer success team. In this role, you will be the first point of contact for our customers, providing technical assistance, resolving product-related issues, and ensuring a seamless user experience. You will work closely with cross-functional teams to troubleshoot, identify solutions, and deliver exceptional support to our global customer base.

Key Responsibilities

• Serve as the primary contact for customers seeking technical assistance via phone, email, or chat.

• Diagnose and troubleshoot software issues, network connectivity, and configuration problems.

• Guide customers step-by-step to resolve technical queries effectively.

• Escalate complex issues to higher-level support or engineering teams when necessary.

• Document customer interactions, technical resolutions, and product issues accurately in the CRM system.

• Collaborate with internal teams to improve product features and support processes.

• Maintain up-to-date knowledge of Zohos products, services, and updates.

• Provide proactive solutions and suggestions to enhance customer satisfaction.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.

• Strong understanding of software applications, operating systems, and networking fundamentals.

• Excellent problem-solving and analytical skills.

• Outstanding verbal and written communication skills in English.

• Ability to remain patient, calm, and professional under pressure.

• Proficiency in using support tools, ticketing systems, and remote assistance software.

Experience

• Freshers with strong technical aptitude are welcome to apply.

• Previous experience in technical support, help desk, or customer service roles is a plus.

Working Hours

• Flexible working hours based on business needs.

• May require rotational shifts, including weekends or holidays, to support global customers.

Knowledge, Skills, and Abilities

• Good understanding of web-based applications and cloud platforms.

• Knowledge of SQL, basic scripting, or APIs will be an added advantage.

• Strong interpersonal skills to handle diverse customers and scenarios.

• Ability to work independently as well as in a collaborative team environment.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health insurance coverage.

• Opportunities for professional development and skill enhancement.

• Access to Zohos world-class training programs.

• Employee-friendly work culture with a focus on work-life balance.

Why Join Zoho

At Zoho, you are not just taking up a job — you are building a career. We foster innovation, encourage continuous learning, and create an environment where you can thrive. Our global reach, diverse culture, and cutting-edge technology provide the perfect platform for you to grow professionally while making an impact in the tech world.

How to Apply

Interested candidates can submit their updated resume and a cover letter detailing their technical skills and interest in the role through the Zoho Careers Portal or email their application to us with the subject line Application for Technical Support Engineer.