Job Summary

Zoho Corporation is inviting passionate and energetic fresh graduates to join our Technical Support team. As a Technical Support Engineer, you will be responsible for assisting global customers in resolving product-related issues, providing technical guidance, and ensuring an exceptional customer experience. This is an excellent opportunity for freshers to begin their career in a fast-growing technology company with a focus on innovation, quality, and customer success.

Key Responsibilities

• Provide timely and professional technical support to Zoho customers via email, chat, and calls.

• Diagnose, troubleshoot, and resolve product-related issues effectively.

• Collaborate with product teams to report bugs, suggest improvements, and track issue resolutions.

• Assist customers with product setup, configuration, and usage guidance.

• Document issues, solutions, and product FAQs for knowledge base development.

• Maintain a high level of customer satisfaction through clear communication and effective solutions.

• Stay updated on Zohos product features, updates, and best practices to deliver expert-level support.

Required Skills and Qualifications

• Bachelors degree in Engineering, Computer Science, Information Technology, or related field (Fresh graduates are welcome).

• Excellent verbal and written communication skills in English.

• Strong problem-solving ability with a logical and analytical mindset.

• Basic understanding of web technologies, databases, and software applications.

• Ability to work both independently and in a team environment.

• Customer-focused attitude with patience and empathy.

Experience

• Freshers (0–1 year of experience) are encouraged to apply.

• Internship or project experience in technical support, customer service, or software troubleshooting will be an added advantage.

Working Hours

• Full-time role with flexible shift schedules to support customers across different time zones.

• Willingness to work in rotational shifts, including weekends if required.

Knowledge, Skills, and Abilities

• Knowledge of operating systems (Windows, macOS, Linux) and basic networking concepts.

• Understanding of SaaS (Software as a Service) applications is a plus.

• Strong interpersonal skills to manage customer interactions effectively.

• Ability to quickly adapt to new tools, technologies, and processes.

Benefits

• Competitive salary package for freshers.

• Comprehensive training on Zoho products and processes.

• Health insurance and wellness benefits.

• Opportunities for career growth within the organization.

• Supportive work environment with a focus on learning and innovation.

Why Join Zoho?

Zoho Corporation is a global leader in cloud software, trusted by millions of users worldwide. We value creativity, teamwork, and personal growth, and we believe in empowering our employees to make a real difference. Joining Zoho means working on world-class products, interacting with global customers, and being part of a culture that celebrates innovation and excellence.

How to Apply

Interested candidates can apply directly through the Zoho Careers page by submitting their updated resume. Shortlisted candidates will be contacted for an online test and interview process.