Job Summary

Flipkart, one of Indias leading e-commerce companies, is seeking enthusiastic and customer-focused individuals to join our Customer Support team in a Work From Home role. Whether you are looking for a full-time career or part-time flexibility, this role allows you to provide exceptional assistance to our customers from the comfort of your home. You will be responsible for resolving customer queries, ensuring satisfaction, and maintaining Flipkarts high service standards.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

• Assist customers with order tracking, returns, refunds, product information, and general queries.

• Resolve complaints by providing accurate information and following Flipkarts service guidelines.

• Document customer interactions and escalate complex issues to the relevant department.

• Maintain a positive and helpful tone while ensuring customer satisfaction.

• Adhere to performance metrics, including response time, quality, and service efficiency.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi (additional languages are a plus).

• Strong problem-solving abilities and attention to detail.

• Basic computer literacy and ability to navigate multiple systems.

• Customer-oriented attitude with a focus on delivering outstanding service.

• Ability to remain calm and empathetic when dealing with difficult situations.

Experience

• Freshers and experienced candidates are welcome to apply.

• Previous experience in customer service, BPO, or e-commerce support will be an added advantage.

Working Hours

• Full-Time: 8 hours per day, 5–6 days a week.

• Part-Time: Flexible shifts of 4–5 hours per day.

• Rotational shifts may apply, including weekends and holidays, depending on business needs.

Knowledge, Skills, and Abilities

• Familiarity with e-commerce platforms and online shopping processes.

• Ability to multitask and manage time effectively in a remote environment.

• Strong interpersonal skills and team spirit.

• Quick learner with adaptability to new tools and processes.

Benefits

• Work-from-home flexibility with no commute.

• Competitive salary with performance-based incentives.

• Paid training provided by Flipkart.

• Opportunities for career growth within the company.

• Employee discounts on Flipkart products.

• Health insurance and other benefits for eligible employees.

Why Join

At Flipkart, we value innovation, teamwork, and customer obsession. Joining our Customer Support team means being part of a dynamic, fast-growing organization that invests in your professional development while offering the freedom to work from anywhere.

How to Apply

Interested candidates can submit their application by visiting the Flipkart Careers page or sending their updated resume to the HR recruitment email mentioned in the job posting. Shortlisted candidates will be contacted for an online assessment and interview.