Job Summary

The Elite Job is looking for a dedicated and detail-oriented Etsy Seller Support Agent to join our team remotely. This part-time position is perfect for college students who are seeking flexible work hours and an opportunity to gain professional experience while supporting small businesses. As a Seller Support Agent, you will assist Etsy sellers with inquiries, troubleshoot account issues, and provide guidance on optimizing their online stores.

Key Responsibilities

• Respond to Etsy sellers queries via email, chat, or ticketing systems in a timely and professional manner.

• Assist sellers with account-related issues including product listings, orders, payments, and customer disputes.

• Guide sellers on Etsy policies and best practices to improve store performance.

• Escalate complex issues to the appropriate team when necessary.

• Maintain accurate records of customer interactions and resolutions.

• Contribute ideas to improve the support process and enhance the seller experience.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Basic understanding of e-commerce platforms, preferably Etsy.

• Comfortable using computers, emails, and online chat systems.

• Ability to work independently with minimal supervision.

Experience

• Previous customer service or e-commerce experience is a plus but not mandatory.

• Freshers and college students with good communication skills are encouraged to apply.

Working Hours

• Part-time, flexible hours suitable for college schedules.

• 15-20 hours per week with the option to work evenings or weekends.

• 100% remote work from the comfort of your home.

Knowledge, Skills, and Abilities

• Basic knowledge of online marketplaces and seller operations.

• Ability to manage multiple tasks and handle inquiries efficiently.

• Strong interpersonal skills to interact with sellers in a friendly and professional manner.

• Quick learning ability to understand platform policies and tools.

Benefits

• Work-from-home convenience with flexible hours.

• Competitive part-time compensation.

• Opportunity to gain experience in e-commerce and online customer support.

• Career growth potential with exposure to the global e-commerce industry.

• Supportive and collaborative remote team environment.

Why Join

At The Elite Job, we believe in creating opportunities for students to build their careers while maintaining academic balance. By joining our team, you will work with passionate professionals, enhance your digital skills, and gain real-world experience supporting online businesses on a global platform.

How to Apply

If you are ready to start your remote journey, send your updated resume and a short note about your interest in e-commerce to us with the subject line: Etsy Seller Support Agent Application.